Russo's New York Pizzeria & Italian Kitchen | Conroe — Restaurant in Conroe

(Updated review) The owner reached out and personally invited us back. So we decided to give it a try again. We actually got to taste the food this time 😆. So lets start with the food. The appetizers were yummy. We got the garlic knots (probably my favorite thing was the garlic knots, hot and fresh!) Buffalo wings, and the cheese sticks. All three was very good! I will say i wished the cheese sticks came out to the tablw as soon as they were done because i feel they wouldve been so mucb better hot but overall the appetizers were good. We also got two of the hot honey square pizzas, a bowl of spaghetti, and a gaint slice of pizza for our little one. The pizzas were fresh but had a very soft crust. I prefer my crispy. The spaghetti sauce had a bitter taste to it so we skipped on that and the slice of pizza was perfect! The customer service was very good. Didn't really have to ask for anything, they were pretty much on top of it all!

Deicide to go to lunch here with the gf and it was a mistake. We ordered the hot honey Chicago style pizza with the garlic knots, Caesar salad, a unsweet tea ( they didnt have sweet tea as an option) and a coke. The lady brought our drinks to us and we started talking about our day and within a few mins our salad arrived at the table. The gf ask for the dressing on the side which didnt happen but not too big of a deal. Well when she went to mixed the salad up a baby roach came crawling out of the salad. Mind you we were the only two customers in the store. I dont see how a baby roach made it's way into my salad. Definitely won't be returning. We didnt even take a sip of our drinks and was so excited to try there pizza. Only plus was the lady that waited on...

Atmosphere: Looking from the outside it doesn't look like much being in a strip center kind of area. But once you notice the illuminating sign and step inside, it's a while different atmosphere. There were photos along the wall and a spacious interior. Having the photos of their different size pizzas is a small but helpful gesture for the customer.

Service: Service was prompt upon entering in terms or where we wanted to sit, and immediately after we were asked what we wanted to drink. Once our drinks were brought, he asked if we cared for any appetizers and once we ordered our food, he gave us an abundance of selections for our meals. Food came out promptly along with extra cheese and pepper packets.

Quality: First off we got the garlic bread and it came with marinara sauce in which it complimented. Another of our guest got the buffalo wings in which you could see the steam come off the wings and bright in color. Eating them was an experience because they weren't spicy but just the right amount of kick and the chicken was flavorful. Our friends got the Buffalo Chicken Ranch Pizza, while we got the Italian Works. Both packed so much flavor and the crust was made just right.

If you are craving pizza in the Conroe area, I would recommend giving this place a chance. Definitely try one of their specialty pizzas and you will not be disappointed. Thank you again for letting us dine some what close to closing and still tending to us with great...

I went to order and super exited for the first time to try this pizza. Left super disappointed, Order according to their site with coupons for the Hawaiian classic and I got charged regular price. When I went back inside I asked nicely if I can get honor the price for December coupons and Mr. Francisco who seem to be the manager, he was very unprofessional, I asked nicely to get the honor priced and he said difensively, “It’s not my fault that you didn’t give the coupons. I stay quiet and I looked trough my receipt again and he had also my order wrong, I asked for a 12 inch cheese pizza and he gave me the 16” so I asked to correct it again. He changed the order and I was willing to give it a try but something in my heart didn’t seem right. When I paid he rudely walked away to go about his task and left me at the register ignoring me. So I asked while he went to the back getting something out a microwave “is that all, am I done, and he just came with a very imponent voice. “Yes your done.” So I said thank you walked away to my car, but I honestly knew with the service he gave me I was not going to get my pizza done with love so I went back in and just ask for my money back. I feel very disappointed ☹️ this was by far a very heartbreaking experience to see people like this work doing pizza but most importantly allowing someone like this to manage a business. Dear Mr. Owner you deserve a better manager people like this are tuning...