Cuban Guys Restaurants - Kendall — Restaurant in Kendall

I don’t typically enjoy writing negative reviews as I frequent this restaurant several times a week, for meals at home and for work. Today I had a negative interaction with the store. I ordered online through the website, and literally asked for 4 cilantro sauces on the notes. Mind you, nowhere in their website does it give you the option to add, pay, or request for the sauce (I just triple checked). When I arrived I asked the gentleman kindly to confirm the sauces were in there. He said no. I told him to my surprise, I frequent here a lot and have never payed for a sauce. His reply was “no we charge and your problem is, nothing I ordered goes with cilantro sauce”….which offended me of course, who is this man to tell me what my problem is or isn’t…I ordered 2 vaca frita bowls with extra vaca frita, Yuca Fries, 1 Tequeño and the corn fritters…in my opinion at-least 2-3 items ordered can go with cilantro sauce… After he went and spoke with the lead which could have been an opportunity to do right by a frequent customer and advise of the change personally, he returned and insisted I needed to pay for the sauce. I went ahead and payed $2.16 for the extra sauces which funny enough when he entered it into the system said $0 and then the manager or lead came quickly to teach him how to charge me for it and then quickly changed it to $.50 each… Which In my head made matters worst…Please understand, this is not a price issue, its a principle issue. I will gladly pay any price for a good bowl of food. What I don’t enjoy is the loss of trust and feeling taken advantage of and being forced to pay for something that was never advertised or previously advised. The least they could have done was call me and advise their store policy had changed…my order literally said what I was asking for…in any case…I hope the extra $2 made was worth loosing a...

Just ate there today, I’ve came many times and I love it here so much! I love love love their fritas and fries, but today I got my toddler a rice, bean, and pork plate. The beans were DISGUSTING I’m sorry but it was. I am not exaggerating my toddler took the first bite, gagged and threw it out. I thought that was strange he never does that unless it’s something he doesn’t like. I tired it and had to spit it out, the taste of straight up bell pepper was insane tasted like nothing but bean and bell pepper it was so STRONG! Coming from a Cuban background I have NEVER in my life tasted such bad beans. The taste would not leave my mouth really nasty. Unfortunately who ever made those beans se le fue la mano. I heard from someone else that the beans sucked but didn’t Pay much attention. I should have listened had to end up going to Pollo Tropical and get a tropi chop at least their beans aren’t the best but can be eaten. Waste of money unfortunately 7$ to the trash. Please have someone make an authentic recipe I don’t know who got away with serving these beans honestly there’s no way you can eat them. This is the only bad experience I’ve had with Cuban guys but I love Their Fritas and sandwiches everything else is A+++++++++++++ just stay away from the...

The food tastes good. Masas fritas are great! The colada is also good. The amount is not a lot , but i guess that for a non real cuban place is good. Ambience is cute, a simple place to grab something with some taste after 8pm because they close late. It’s an ok place , i would say is like the McDonalds of cuban food. Maybe i come back another day

Hi 👋 owner of Cuban guys .Im editing my review in hope you read this, sorry I didn’t know you were cuban , what made me think it wasn’t a real cuban place was the beans, usually my grandma made those with caldo and you had to eat it with a spoon and also all other cuban places in miami if you ask for beans they give you that potaje , but here beens had no caldo so it hit me like more of mexican beans like for the tacos , even with arroz at other places they do it with caldo “ pa que moje “ like my mom says , so it was that an d a couple other recipes variations but i see i was wrong, sorry. Thank you for your reply and work in this place is good. Keep it up 👍 keep it real keep it...