Lost Dog Cafe - McLean — Restaurant in McLean

Possibly the worst food I ever had in a restaurant. Even school cafeteria can do better food. If I could give zero star I could but the service was very friendly and caring thus you earned one star in that Lost Dog Cafe-Mclean!

That nice lady is probably the only reason the restaurant can still do business

Atmosphere : This restaurant is located next to the Safeway and in the corner of the mall. Plenty of parking. Overall vibe was run-down and gloomy.

Food : We were searching for the dog-friendly cafe and I have heard lots of things for Lost Dog Cafe so i had my hopes up - knowing it is a chain too!

We ordered Crab Dog Dip, The fat molly, and Philly philly along with the dog collars (their onion rings). The total without the tip was around $48.18 and boy was it an expensive lesson to never go there.

Crab dip was so oily, could barely spot any crab and it was just a mush of oily, stale cheese. Garlic bread was dry and tough. Dog collars were not properly breaded, some burnt, and sauce mediocre. Also overly oily.

Both of the sandwiches were terrible!

The meats in there were so dry and stale it could have passed as a jerky from medieval times. Funky gamey smells from them was a definitely a plus in this incredible dining experience.

Pita bread and baguettes were stale, dry, tough, veggies stale and discolored, and the ingredients were just so underseasoned I thought I was eating a hospital low-sodium patient food.

Interestingly enough, the sandwiches were somehow so oily when we picked it up the oils dripped all over tables and our thighs.

Everything was inedible. My boyfriend and I took maybe one bite of each dish and just left the restaurant because our appetite have plummeted so deep into the ground.

Service:

The only positive thing from this institution. We dined today (sunday) around 2:30pm ish and the nice lady who served us was very cordial and caring. Super welcoming to our dog too. Thank you for your service!

If you have a dog, they provide milk bones and water bowls so if you want to pay almost 50 dollars to sit in the patio and chill with your dogs i guess this is the spot!

Overall, terrible terrible experience. I should have just gone to subway and sit out in the parking lot. Would have enjoyed that much more since their sandwiches actually...

As a regular customer of lost dog, I was excited when the McLean location opened. However, it is by far the WORST franchise. The staff are not trained, wait times are never correct and food is either missing or incorrectly made. I’ve had numerous issues with almost every order. Today I placed an online order and my husband picked it up as I was home with our two week old baby. Usually I have to check the order there because it’s usually not correct. The entire order was wrong. Sandwich was made the exact opposite as what was ordered, there were no utensils or napkins as requested. The store manager, Erin Gallagher was the biggest disappointment and disgrace to this restaurant today. It is clear why this location is so poorly run and managed. Erin was belligerent, argumentative and refused to take responsibility or be apologetic that her establishment incorrectly made an order for a customer. After she continuously argued with me over what I wanted and what I ordered instead of simply saying, I’m sorry for this issue, let me correct it for you - lost dog McLean has lost a long term customer. The owners need to seriously consider who they elect to run their restaurant. Erin even had a long drawn out argument about providing me a refund to take my business elsewhere. Lost Dog of McLean should be ashamed of how they treat their loyal customers in an area where there are numerous great food selections. Customer service makes or breaks a restaurant. It’s not just the food that will bring and keep a restaurant in business but how they treat...

I initially left a negative review of Lost Dog due to a combination of poor service, expensive food, and horrible onion rings. At the request of my coworkers, I have since gone back 2 more times and since then, Lost Dog has become one of my favorites. The food is fantastic and honestly given that it's so close to DC, the prices are pretty reasonable. Meanwhile, Trivia Tuesdays have been some of the most fun I've ever had hanging out with my coworkers after work. I still can't recommend the onions rings though. Avoid them at all costs unless you want to blackout and wake up 5 hours later with blood on your hands, sirens in the distance, and the unspeakable name of Yog-sothoth the Nameless Mist on your tongue.

OLD REVIEW: I knew I was in for a treat when my request for ice less water was completely ignored and I had a cup of ice water sitting in front of me. First off the good stuff, or should I say the single good thing: the sandwich I got (buffalo beagle) was actually pretty good. I mean, it was nearly $12 and barely filling with how small it was but what little you get is decent quality. The onion rings were the real war crime. They were soggy, like they were deep fried in water or something. I think I'd prefer a bag of funyuns from the local vending machine than that garbage, cuz at least they'd be crunchy. To top it all off, the service was very slow. Even getting the check took forever. I do not recommend this place, it's overpriced with little value...