Menkoi Ramen House in the Village at Sandhill — Restaurant in Elgin

The online order suggested system was not working. I called, they told me they don’t take over the phone orders anymore, I said okay, they redirected me to other third party apps like uber eat and door dash. I tried that and the price was a $4-7 mark up from the original price on the suggested site. I ordered from Yu, and intentionally decided I would just drive over here for spicy ramen—even after all of that— to only walk in at 8:40 ish, stood to the counter where not ONE person said a word. There was no front desk person and the THREE men in the back, kept doing what they were doing. They ALL looked me dead in the face. I stood there for at least 3 minutes, before I had to turn around and ask another customer if she had been helped. She replied, yes it was a girl. I then decided to leave. I will NEVER spend a dime in this place, not even at the downtown location. The disrespect was out of this world. To not say hello, give us a minute or call for help was insane. I mean they ALL just sat there intentionally choosing not to interact. It was like I was invisible, but maybe I was. This was poor customer service, business acumen and team collaboration. If this was my business, I would be livid, no one tried. I would highly suggest that you spend your hard earned money somewhere else. I just couldn’t believe what I was experiencing. My endless effort to support this place was silly;...

I would not recommend this location to anyone customer service is clearly something they need to work on. I use to really love coming to this location. I put a lot of my money in this business I’ve been supporting them for months. There was a new girl cooking last week. I didn’t want the noodles because I felt like she wasn’t trained enough and she didn’t learn to how to actually create that taste that I desire like the other older cooks. It’s my money!! And I spend it how I choose too. Today I showed up and the girl at the front was giving me this stink attitude and then she wanted to act like she didn’t understand what I was saying like hunny I speak very clear I can teach her English lessons if she would like.. then she had the audacity to not serve me my order and used the other guy to do it and bypassed my order. I promise you they are not going to see me anymore I did nothing wrong by saying I don’t want that particular cook that was new it’s my money???!! I go here every week and every other week. I will gladly go to the one downtown they were much friendlier that is the last transaction they will get from me. And I was giving them business telling my friends to try them I will gladly turn them the other direction because clearly they don’t know how to treat returning customers. They are not getting another...

Quite literally had no idea this place existed until we saw a random billboard while running errands. Upon seeing a ramen shop, we felt the need to investigate.

Walking in it is a smallish restaurant, but the vibe is really what you want to see. People eating happily, decent decorations without going over the top, etc. So far so good.

Menu selection was nice as well, not a huge menu, but it doesn't need to be. I personally had the Spicy Tonkotsu Ramen. When it came to the table I was like a kid on Christmas. Giant bowl packed with goodness. Just the right level of heat to have great flavor without scorching my tongue. Every element of the ramen was executed well and was fantastic. Get extra boiled eggs, it's worth it and they are divine.

All in all, we fed the whole family for a very reasonable price, with absolutely delicious food. I will definitely be back anytime I am hungry and on that side of town!

If you love Ramen or are just curious about it, I would 100% recommend...