Wagaya - Emory Village — Restaurant in Decatur

I never write review but this time is a must. I am highly upset with my experience with this Wagaya. This will be my second time coming here. My first time as in October and the food was amazing, however the service was very poor. It took us about 15 minutes to be greeted and about 20 minutes to put our order in. Anyways, I am writing about the experience that just took place today Dec. 28th. The host was very nice and charming, however when we sat down we were bought water by some girl and left alone for about 15 minutes. During this 15 minutes, we weren’t addressed by our SERVER or greeted by our SERVER at all!! We had to ask the nice host boy to get the server for us. When the server finally came, she didn’t give us any introduction and went straight to “What can I get y’all?”. She didn’t ask if wanted anything different to drink, tell us her name, smile at us… she didn’t even say hey. My boyfriend decided to dry something different and get the ramen that is soaked in Soy broth. Mind you, the only thing different compared to the other ramens is the broth. The noodles, toppings, and price were the same. My boyfriends ramen came out first while we were waiting for ours. He’s trying his broth first and said it tasted like nothing, so he let me try some and I agreed. Then he let my cousin try some and she said the same thing. I told him do not eat anything and to take it back to get some broth. Our terrible server who we later found out her name was Germany came over and my bf asked her if he could trade it out. She was so awkward and twisted her lips io and stuff staring at him, so he said “will it be a problem?”, she said “probably but it’s okay” and then my boyfriend said “if it’s a problem then don’t worry about I’ll eat it”. She left with the untouched bowl of ramen without saying anything else. Here’s where the problem starts… she comes back with the Tonkontsu ramen saying even though he sent back the previous ramen, he will still have to pay for IT and the new bowl he just got because the manager named SHANEICE will not take it off his bill. At this point we are confused like what do you mean she can’t take it off when it was stated that if there was a problem you can bring it back???? Germany (our server) said she threw the ramen away and she needs the manager’s permission to take things if a bill, so when she asked to remove the old ramen, the manager Shaniece asked why and when Germany told her why, I guess it wasn’t valid enough for her to remove it. So then we asked to speak to the manager Shaniece and she was no help, like she didn’t have the power to do anything as a manger. Shaniece ended up giving him 20% off him bill which took off 3 DOLLARS!!! His bill was $35 still with a added gratuity of $6.00!!! So he paid for 2 bowls of ramen when he only ate one This is the worst experience I’ve ever had in the eating in a restaurant. I will NEVER eat here or recommend my people to eat here anymore. The servers act like they didn’t have to work hard because they knew they were getting a guareteed tip! and I don’t know if it’s because we are bad tipper because we are black and don’t want to even try or...

I have gone to this location for a few years now and although the food has gotten less consistent over the years I still find the food, service and atmosphere is worth coming back. Today I was turned away to dine in restaurant because I was 3 minutes past the new 9pm deadline to accept dine in customers (enforced last week allegedly). Not the hostesses fault, but I did express annoyance they couldn't be more lenient on this new policy and additionally couldn't get in touch about last call time after calling several times due to the phone line being busy. What really didn't make any sense was when I noticed a diner at a table near us who was still waiting for the other guest. After placing my takeout order and waiting, said other guest arrived at 9:18pm. Management - this is unfair and if you're going to enforce a policy that is not fully enforced then don't be surprised this review was left.

Reminder 1) I was 3 minutes late past the new policy 2) not aware of this policy put in place last week 3) tried to call several times but your phone line was down 4) you were aware another customer was waiting for their guest past 9pm and shows up 10 minutes before closing. More leniency for being 3 minutes late would have saved you a bad review and a loyal customer who is now unhappy. Additionally, my devil's breath roll was not torched or came with the fried garlic topping it...

I really hate when I write a review and it's because of the service rather than the food because it pretty much just sets the tone of my experience.

Was running a bit late to meet with some friends for lunch. My friend calls at 2:20pm to let me know that they manager won't seat them until myself and the boyfriend gets there because they will be closing at 3pm. I'm confused and annoyed but I quickly enter the restaurant where I see my friends. Of course, the manager decides to let me know as well right when we enter that they will be closing at 3pm. Okay...

We are seated and already feel rushed and uncomfortable and are unsure what to get, or if we should even dine there anymore. Nevertheless, we stay and place our orders. (Red Tonkatsu was just okay, nothing overly amazing, and it really wasn't even spicy). Prob 2 minutes into eating our lunch, the server comes over and asks if we want anything else because THEY. ARE. ABOUT. TO. CLOSE. (LOL)

Okay, I get that you are about to close and I'm sorry that I arrived 40min before you scheduled to close, but that is just so rude and unwelcoming. The food just didn't even taste good honestly because of how rude the staff was. I won't be back, and I hope management soon realizes that restaurant industry is not just about the food, but also about the service you...