Subway — Restaurant in Converse

I placed an online order from this location 8320 fm78 - 4 footlong new spicy chipotle chicken sandwich however I added pictures below of what I was supposed to get that they advertise & what I actually got.

I paid 55$ & picked up my order upon arriving home at the beginning of my family movie night opening these sandwiches was definitely a shock.

I headed back to the location which was an inconvenience and when I got there, the lady called her GM, HERB And he insisted that they would not remake my sandwiches unless I paid it again. On the subway website when you order a signature sandwich, it tells you what it comes with and it’s already pre-selected and added, however They are saying when they received it on their end, it only said chicken. At this point, I understand that sometimes they are technical issues, however, the refusal of To take care of the customer and remake my sandwiches was upsetting and a waste of time. After I asked for the 800 number to make a formal complaint He said that they would remake my sandwiches this time only as if it was something that I did purposely wrong ordering a speciality sandwich the way it comes on the subway website.

The bread was old and flaky as it had been there all day with very little amount of chicken. The lady who helped me Didn’t handle it the way she should’ve however she was semi professional and was doing what she was told. I explained to her that her manager and herself could’ve saved me a lot of wasted time and headache if they would’ve just took care of the customer and fix whatever technical issue was happening on their end between the website ordering process and what they See on their end.

I put in a complaint with the subway website and received a generic apology from the manager, Herb, which I will be following up with when the corporate office opens up.

This location handled a simple mistake and turned it into a refusal and a waste of time and cause more problems that Needed to be presented to them and myself.

Once I begin to call, they did decide to remake the sandwiches and I will say that the lady did a good job making the sandwiches the way they were supposed to be originally and they were delicious. However, this would be the last time I Will step foot or order from this location.

The quality of food is not the issue here so I would recommend not going to this place only because of the way they treat their customers and handle situations that come up that are not in their favor.

They need to do better and put the customers first in the...

I recently visited the Subway located in Converse on Farm to Market Road and had a rather mixed experience. The visit took place around 8:20 PM, and while the sandwiches were great, the overall customer service left much to be desired.

Upon arrival, I noticed that the two young women working there were busy mopping the floor and more worried about closing and the pickup orders. This wouldn't typically be an issue, but they had blocked off the restroom with chip displays and informed us that it was closed for the night. When I inquired about their closing time, they said it was 10 PM, which left me puzzled as to why the restroom was already closed more than an hour before closing.

I understand the desire to finish up early and get home, but it's frustrating to see employees visibly complain when there are paying customers right in front of them. The level of annoyance and reluctance to serve us was quite apparent and detracted significantly from the overall dining experience.

On the positive side, the sandwiches we ordered were up to Subway's usual standard, fresh and well-made. However, the service aspect needs significant improvement. Friendly and accommodating staff can make a big difference, and unfortunately, this visit left much to be desired in that regard.

In conclusion, while the food was satisfactory, the customer service at this location really needs better training and attitude adjustment. It's crucial for a service-oriented business to ensure customers feel welcomed and valued, regardless of the...

Disappointment with the service I received this evening at your location.

I understand that food costs are rising and that impacts both restaurant owners and customers alike. I’m not upset about prices—I get that’s just how things are. What I am frustrated about is the lack of consistency and poor customer service I experienced.

I asked for a little extra black olives on my second sandwich, after receiving them on the first without issue. The employee, a young man, told me he couldn’t add more because they were “too expensive.” I found this response frustrating, especially since no other employee at this location has ever denied a small request like that. It’s hard to understand how it was okay for one sandwich but suddenly a problem on the next.

I visit this Subway location regularly and have always had good experiences until now. Being told no over such a minor request, especially in that tone, really left a bad impression.

I like this store—even though there are two closer to my home—but that kind of inconsistency and attitude makes me reconsider coming back.

I hope you’ll address this with your team and bring the level of service back to what I’ve...