Dutch Bros Coffee — Restaurant in Conway

Great coffee overshadowed by awful service. It took me 28 minutes to receive my order.

I had placed an order through the app for pick-up and arrived at the location to line up behind the "Order Pick-Up" queue. Despite standing there with other customers, no one checked us in. The staff at the window kept prioritizing walk-in customers, taking their orders without acknowledging those in the pick-up line. I assumed they would check us in once they finished with the walk-in orders, but they didn't. Instead, they simply returned to their tasks.

Eventually, a staff member heading toward the drive-thru lane noticed us and managed to check us in. After 5-10 minutes I finally receive my order, and their explanation for the delay was that they had too many orders. Honestly, that's hard to believe—every walk-in customer received their drinks well before I did. What's the point of mobile order if they prioritizing walk in and drive through costumers anyway?

For comparison, the Semoran location is much better. While the line may always be long there, the team handles it efficiently, and I’ve never waited more than...

At first I was loving having this place near by. But my past few visits have thrown me off. I don’t know the menu well so I prefer ordering on the app. I pulled in a near by parking lot and ordered. Seeing that there was no one in line I waited a couple a minutes then pulled on thru. When I got there the woman lectured me and told me to just order in the window. Then she told another employee - it’s okay to educate them as long as you are nice…there wasn’t a single other customer while I was there. I was fully prepared to wait for my order being cognizant of the fact I had just ordered. No problem. But for them to lecture me and act like I had inconvenienced them by doing what I had done was not cool. They didn’t have any other customers and I was more than happy to wait. They were in a tiz thinking I was in a tiz but I was chillin.

In previous experiences I have just experienced very inconsistent drink preparation making it hard to find “my drink” there.

I probably won’t go out of my way to go here again but may return at...

I placed a mobile order for one frozen drink at this location on Saturday. I put it for pickup at the window since the drive thru lines tend to be very long and it said it would be ready at 10:44AM. When I get there I tell the lady at the window about my mobile order and she seemed to put it into a tablet despite me having ordered and paid online already. Nearly fifteen minutes after my order was supposed to be ready and after talking to three workers behind the counter about it, I get my drink and leave as I’m now late to my event. There were a few other people standing by the window as well and maybe three cars in the drive thru, so it wasn’t absolutely slammed.

I choose to do mobile orders to avoid any wait or conflict but I don’t know what the point of placing a mobile order is if I still have to wait fifteen minutes for a drink. The drink was good quality and maybe it was just an off day but I’m trying to find a replacement coffee shop for Starbucks and I’ve been to other Dutch Bros locations however I’m not a fan...