Sonic Drive-In — Restaurant in Cookeville

We came to Sonic for lunch today and the app wasn't working which was perfectly fine, I asked the person taking my order if he could still honor the half off coupon I had for a double cheeseburger, he said he would take care of it. When the car hop Kristen brought our food, she was super sweet and went back in and spoke to the owner (who took our order) about him not honoring the coupon. Instead of the owner not coming out, he sent his extremely rude wife Joanie who needs to practice her customer service skills. First of all, she came out and questioned what needed to be fixed after we explained it to Kristen...she went back in to fix it and said there is no way to honor the coupon after it's ran because of "fraud issues". She then told me I can just use the coupon next time, I explained the coupon expires today. She then said well we can give you the meal but the car hop will have to pay for it...I said why would she have to pay for it when she didn't take my order...she didn't do anything wrong. She said that's just the only option, I said no it's not, she's not paying for my meal so you can comp my next meal or give me a gift card. She offered a $5 gift card very upset that she had to do it even though we couldn't even eat a meal in peace because of her ignorance. If she wasn't hateful, we honestly would've not cared one bit because mistakes happen. Kristen was actually very nice and apologetic although she did nothing wrong and it was fun chatting with her while we enjoyed our meal. The fact that it was the owner who told me he'd honor it didn't and then hid inside instead of handling the issue on his own was irritating because we then had to deal with Joanie or however you spell her name. IF I come back to this sonic, it will only be in hopes Kristen is working. She was so pleasant and truly appreciated our patience and the fact that we didn't blame her. I hate that she works under someone so rude. Keep up the good work Kristen and to the other employees...take...

Sonic has always been my favorite ice cream place, but this experience at the Jefferson City one in Jeff City TN left me feeling disappointed in humanity. I was out with my sweetheart stopping for some icecream before ending the night, and we decided to get some Sonic Blasts- a must have. I ordered my usual-a cheesecake blast. Unfortunately Sonic stopped carrying these wonderful delicacies, so I opted for a milkshake instead. I asked for it with whipped cream and NO cherry, because I do not like cherries at all. When the order came out, I was sad to see that my milkshake had no whipped cream, and a nasty little cherry on the top. It was no big deal, but being that I paid $4 for a MINI sized milkshake, I was gonna get what I wanted. So the employee walks out with my new milkshake, and I figured I would have to give back my old one, but some restaurants won’t take back messed up orders so I didnt know what the verdict would be. I was perfectly fine and ready to give the old one back, but as the lady approached me she seemed angry. She approached my car, withheld my new milkshake back from me and before I could even say a word she demanded my old milkshake back. In the nastiest tone she told me to give the old one back, and then aggressively snatched it from my hand. She did not provide a new spoon or straw, so I reluctantly ate my milkshake with a straw I already had. Then to top it off, we wanted a simple water cup, and we were told they could only ring it up as a soft drink. This world is ridiculous. I just cannot stand when employees have a bad attitude. I hope this girl had a good rest of her night, but lowkey screw her for making...

This Sonic is NASTY, don’t waste your time. We ordered two number one’s and one other sandwich, with a root beer and a chocolate Dr Pepper. Needless to say two minutes later our food came out which was a red flag. The burgers was nasty cold and soggy and the tots were wwaayyyyy over cooked, tasted like very crispy bacon without the bacon taste, just a grease taste. So we called it back in and asked if we could get fresh food, still they couldn’t get it right, same damn thing. Don’t waste your money on this establishment, give it to a more deserving place who cares and appreciates their customers. The little girl who came out wasn’t even dressed appropriately, had on a green shirt with black short, shorts, with two big giant nasty tattoos showing, acting like it was a burden to do her job. Acting like a damn child, huffing and puffing when asked to do something. I don’t see her going far, she wasn’t nice or courteous in any way, no smiles, all rude, acted miserable. I’m disgusting and won’t be back...