Italian Express — Restaurant in Coppell

Unfortunately, I have to change my review from 5 to 1 star. My experience has always been great with a friendly and professional person who used to always pick up the phone. Today, however, I called to place my usual order and a different man with an accent picked up. I asked for spaghetti marinara (that usually comes with side salad and bread sticks) with 2 side salads instead of bread sticks. They used to accommodate my request before, but today this new man said no. When I told him they usually accommodate it, he said “I can put in one box for you”. I said how can you put 2 side salads in one small box that it usually comes with, are you gonna give me a bigger box? He said no. Then I asked him what he meant and he replied “Let’s not make it complicated, I do for you one salad and one set of breadsticks”, thereby not only degrading me but also trying to cheat me because he thought that I don’t know that it comes with BOTH the salad and bread. So I told him “What do you mean you do for me one salad and one set of breadsticks - it ALREADY comes with one salad and one set of breadsticks!” He proceeded saying non sense, so I just hanged up. I despise when businesses think that customers are stupid and treat us like we know nothing! Won’t be coming back...

DO NOT EAT HERE!!!!! I share the same horrible experience as Jennifer below, when she said: "It was the dirtier and unclean experience I've ever had .. the guy who was in the cash machine was the same preparing the food without gloves .it was disgusting ..also the floor was dirty. This place is not safe at all.. I could not eat my salad, the whole ingredients pass thru his hands after he receive money"

This place is atrocious!!! I see why nobody was there when I went to order my food today. The guy was in the back preparing the food with NO GLOVES and there was a trash can in the middle of the floor. I'm sure he touched it at some point. THEN he touched his clothes, a can of sauce and picked up cheese and made lasagna, WITHOUT GLOVES! The guy at the front taking the money, prepared my salad and breadsticks, didn't wash his hands after touching that nasty keyboard!! I know that heat kills the germs, but this place is disgusting. I threw my salad away! It needs to be cleaned from top to bottom. It was two men in there so I'm sure neither of them washes their hands after using the restroom. I can only imagine that if the food area is this dirty, what the restroom looks like! Had I not been watching them so hard I would have...

I do not recommend. This was my first time trying this place and the first pizza place I tried as a new resident in the area. The pizza arrived this evening (Saturday) via delivery lukewarm and without the additional condiments I asked for. I called to ask the delivery driver (that I tipped) if he had them and he blatantly lied and said they were out and wouldn’t get a shipment until next Friday. I know this because I called the restaurant to ask about the missing condiments and they said they would send him right back with them. This took a while so I called back to inquire and expressed my disappointment. The man I spoke with hung up in the middle of the call. The driver finally came back, so an hour and a half later, I now have the condiments and a cold pizza. I...