Pizza Hut — Restaurant in Coppell

I will never purchase another order from this Pizza Hut location. This was the worst experience I’ve ever had ordering a pizza. I placed an order online at 9:13p and received a confirmation email that the order would be delivered between 35-45 mins with an ETA of 9:50p. When placing the order, I provided instructions for the delivery driver to park in the back of the complex and call so I can come downstairs and grab the food. There’s a temporary parking zone behind my complex that I use for all delivery orders. At 10:06p my order hadn’t arrived and I didn’t receive a call, so I called the Pizza Hut location directly. While navigating through the Pizza Hut phone system I selected option #2 (check for status of delivery). The automated system said my order was delivered, so I opened my apartment door and checked, even though I provided specific delivery instructions. There was no food at my door so I remained on the line. After waiting on hold for a few minutes, I finally got a person on the line. I tried to request an update on the order and I was immediately placed on hold. The lady didn’t ask for any details associated with my order before placing me on hold. I was then placed on hold for so long that I hung up and called back. When I called back, the same lady answered the phone and immediately placed me on hold again. I waited on hold for a few more minutes and finally got the lady back on the phone. She told me that there are no delivery drivers available at this time, one hour after I’ve already placed my order online. Nobody from this location notified me and I only found out that there were no delivery drivers because I called to check the status. The lady informed me that they are looking for a Door Dasher to deliver the order, so I requested to speak to a supervisor. I was placed on hold again and a few minutes later I was told that the supervisor has left for the day and he won’t return until 10:30a the following day. The lady told me if I still wanted the order, it would take another 30 minutes for the pizza to be delivered which would’ve been 11p, but I place the order at 9:13p. I requested a refund and the lady tried to place me on hold again, but I asked her not to place me on hold. The entire time this lady didn’t ask any questions about my order to confirm who I was or what I ordered. I asked the lady to confirm the last four digits of the card she’s refunding and she said they cannot disclose that info although my card was already charged online. She then confirmed the card number and I asked for her name. She said her name was Diana and hung up the call before I could ask for her supervisor’s name. This specific Pizza Hut location is 5.2 miles away from where I live. I tried to order from the location on Royal Lane because it’s closer, but the website only allowed me to place an order at this location. Diana failed to provide solutions, no options were given and the overall service was terrible. I called the following day to speak with a supervisor and I was able to speak to Robert. I was told that the order was delivered by DoorDash but someone may have stole the order from my front door if the delivery driver didn’t knock. This is why I gave delivery instructions so I could personally come and grab the order from the driver. Robert confirmed that a refund was issued and suggested I call back if I do not see the refund in a few business days. This was a nightmare experience and I’m not sure if I ever will order a pizza from...

To patrons contemplating a visit to this particular Pizza Hut establishment, consider yourselves duly forewarned: a digital fiscal anomaly appears to be systematically bilking unsuspecting customers via an insidious overcharging mechanism for gratuities. My recent, lamentable encounter involved a pecuniary discrepancy wherein the inputted tip amount was not merely misconstrued but demonstrably inflated, resulting in an unwarranted surcharge on my final bill. Upon scrutinizing the post-transactional ledger, I discovered a manifest incongruity between the voluntarily allocated gratuity and the egregious sum debited. This was not a minor arithmetical misstep but a significant and indefensible augmentation of the intended tip. My subsequent attempts to rectify this pecuniary transgression through the establishment's customer service channels proved to be an exercise in utter futility and profound vexation. The responses evinced a bewildering combination of bureaucratic inertia, abject indifference, and a conspicuous lack of demonstrable competence in addressing a straightforward, albeit aggravating, fiscal malfeasance. There was no alacrity in assuaging the situation, no genuine endeavor to mollify my legitimate grievances, and certainly no expeditious restitution of the overcharged amount. The experience was an apotheosis of customer service dereliction, leaving one with an indelible impression of a system designed to extract additional funds under false pretenses with no recourse for the aggrieved consumer. Steer clear, unless you harbor a predilection for unwarranted expenditures and an unconscionable dearth of...

I ordered a pizza which arrived cold and old. The pizza looked and tasted like it had just been sitting around. I contacted the manager of S MacArthur who was on duty on Today April 4th. Told her what happened she left me on hold for nearly 10 mins gets back on the line is argumentative, saying that the pizza came from the oven to a delivery bag. (Absolutely no way) she continues to go back and forth making excuses rather than accepting feedback from a customer for help make the customer experience better. I told her that pizza tasted like it had been sitting around. That is a huge issue when we are paying premium price for subpar pizza the manager insists that she will provide a credit for the next visit. Assuming I would come back again. I had to keep advising I’m not ordering again. She begins to argue the definition of a credit vs a refund. I advised I need the money credited back to my card she begins yelling still arguing with a customer and tells me she doesn’t have the time and hangs up the phone. But she assumed I would have eaten here again? Avoid this location like the plague! Poor management will crumble a decent business. Subpar food plus poor management = business closure. 🤷🏽‍♀️ Pizza Hut in general has gone down hill but it’s usually decent when the food is hot and fresh. I’ve had been frozen...