Krystal — Restaurant in Cordele

We came into the store at 9:45 Saturday night on our way home to Florida. Our family wanted us to pick up three of the 24 packs for them. We walked inside and immediately the register staff walked back to the kitchen staff and began talking to each other and eating food. They kept looking at us but no one would acknowledge that we were there to order food. After five minutes of looking at us one girl walked up front and got herself a soda and walked right past us back to the kitchen drinking her soda. Someone, it looked like may have been a friend of one of the employees, walked from the customer side of the counter to behind the counter and I asked him are they closed and he just laughed, along with a couple of girls in kitchen area, and nodded his head yes. I said I thought you were open 24 hours and he nodded no. I asked why the doors were still open and he just shrugged has shoulders while they others from the back kitchen area continued to giggle. We left and another couple walked in and we watched from the parking lot to see the staff do the same thing to them. I hope the owner can read this so he has a clue how much money these incompetent staff members are causing...

This Krystal's is the worst fast food restaurant I have ever been in. It took the staff several minutes to even take our order and there were very few people in line. After waiting 25 minutes for our order of 6 krystal burgers and 1 chili, my husband heard them call our order number so he went up to the front. The employee had wrongly handed our order to another customer. That man proceeded to go through the hamburgers with his fingers looking for cheese before he decided that it wasn't his order. He handed it back to the employee, who then handed the order to my husband and said, "This must be your order, then." The fact that a Krystal employee would hand us an order that another customer had raked through with his fingers is disgusting and unsanitary. When we asked for a refund, another employee began mumbling under her breath about white people. Instead of dumping our order out in one of their trash cans in the kitchen, she proceeded to walk out to the dining room and make a production while dumping our order out there. There was no apology by any Krystal employee. This will be reported to the Health Department first thing on Monday morning, as well as the franchise...

Elderly couple had waited 15 minutes for their order. Manager intervened but when they asked him to look at the receipt to see what they ordered he refused to look at it. He attempted to humiliate them by making it seem like they didn't know what they wanted. When the couple just asked for their money back he did return it but continued to attempt to try and humiliate them for not knowing what they ordered while refunding their money even though the wife said she was done discussing the matter and wanted a refund. Husband said plain hotdog and wife said a regular hotdog and the manager implied these were two different hotdogs. He then apologized to the people in line for delaying everyone because they didn't know what they ordered. I will never return to that Krystal burger. The couple was white the manager was black. Basically white folks are not treated the same as customers of other races. I noticed this while standing waiting for my order. As they asked me if I wanted sauce with nuggets but would not tell me what sauces were available. I had to ask for a sauce and then they would say they...