Domino's Pizza — Restaurant in Corona

I know now why is this location has so many bad reviews, because of the bad employees because Domino's quality is amazing.

Either she should be disciplined or this is not the right job for her let her go.

So we stopped by yesterday to get a pizza for my grandkids. I know what they like and there's no way I can do any mistakes in ordering. But on the other side if there's only one employee she's taking the orders, she's making the pizzas, she's on phone with somebody smiling giggling and talking, she gets disconnected and then again ask Siri to call somebody who just got disconnected. Things happens. So the only girl in the store, she came to the front to take my order and all of a sudden she said hang on, So I just was waiting for her to be ready and to my surprise she said sir you go ahead order or pick up. So I guessed that she was asking the person to hang on on phone. Anyways so I ordered and I asked for the receipt because I was unable to make a order through my app which was not given to me. I think it was a rush time around 5:00 p.m. so she was very busy delivering the pizzas and making the pizzas & and talking on phone. So after waiting for 20 minutes My pizza was handed over to me and when I looked at it it was a thin crust instead of pan crust or thick one. I know what my kids like and how can I do that mistake But anyways. I told her that my order is done wrong to which she responded by raising her both hands sideways. And telling me twice that I ordered a thin pizza. I asked her if she can fix my order because my grandkids are not going to eat it. She did not answer anything she got frustrated because the call was interrupted and other pieces were on the conveyor in all stuff in total. When I asked her again my pizza be done again she did not answer and went back to the conveyor. I left the store with a screwed up order in my hand. I went to a nearby pizza store and got a thick one made for my grandkids. The $25 wasted was not happy about it but I gave that to one of the transients and he was happy. I checked under the receipt there was no name of the server it's only capital 'C' as her name. I just have a question I'm old man I don't argue but in United States in Domino's it happened for the first time when my order was done wrong and it was not redone or fixed. Mistakes happen but we all fix it. Miss C If you are the only one in the store and your country still talking on the phone of course you're going to do some mistakes but again you cannot be rude to the customer and show your back when they ask you to fix the order. I just want Domino's to train her better and let her read the fine lines where Domino's was supposed to fix my order as it was not done right because of her distraction. I know what I eat I know what my grandkids like I know what I always order from Domino's. So whoever is the manager at this location number #7852 magnolia Street Corona. Please let her take some rest because it appeared that she was too much engaged on the phone as you guys can check the cameras that she was until she talking with airpods. I'm adding a part of my receipt as the picture so you guys know exactly who the employee was. I'm not going to stop going to Domino's because we love Domino's but of course I will never ever ever go to this location spend some more money on gas and go to other location. I'll be available to talk and to confront this person because I don't want her to be on job with the same behavior and spoil other people's order and mood. Very unhappy but Domino customer from...

Waited over 2 hours for our delivery that was less than 1 mile away from the store to finally be told they canceled our order. We kept checking the tracker after it said it was being prepared for 50 minutes and noticed suddenly the tracker didn’t have any updates anymore, but my order was still in place and nothing had been refunded. We thought maybe they were on their way since there was a notice saying not all delivery persons have a tracker and it was a weekend so they must be busy, so we waited another 30 minutes..nothing. At this point it’s over 2 hours from when we ordered, every other place was closed to even get food somewhere else, so we tried calling the first few times and no one answered. The 4th call a guy finally answered only to be told “WE’RE CLOSED” and hung up on us without even getting a word in!! My husband ended up driving to the store to see wth was up with them and they were in fact NOT closed, still had drivers coming back from deliveries and they told him that they had canceled our order because there was a car accident that couldn’t let them get to our place so they just decided to cancel our order without telling us. They then finally told us they’ll refund our order but would take 3-5 business days. Which all seems like some BS since there’s multiple streets to get to our house and they couldn’t go around it if there was in fact an accident? Or at least call or send a message to let us know instead of wasting our time? OR maybe answering the phone and letting the other person speak?? Would I not have gotten a refund if we didn’t go down there to speak to an actual person? Not that they care if we don’t order from here again (which we won’t) but for others definitely stay away from...

Placed a large order online (order #3341)with someone in my party needing a gluten free pizza, checked out with no issue. Picked up the order and returned home. My guest states that the pizza is not gluten free. So, I call the store asking them to correct it. The employee states they cannot since I ordered online. I ask for the manager who starts to tell me I must have messed up the online order. I said Im online now placing the same order and there is nothing stating that I can only place a small gluten free pizza order. He says "I'm at work and don't have time to deal with this". I said excuse me? and he hangs up on me. I call back and ask for the manager. The employee then hangs up on me. I call again and get the manager. Ask for his name. He refuses to give it to me and said that he would help me if I listened, so I did. He again goes into the whole you messed up the order- I state I know you don't control the website but it does not state what you are saying how are you going to correct this? He says "I don't have to" Its your fault. If you want to pay for another pizza I can make that for you. I state what about this $17.50 single pizza I ordered that was not gluten free. He said he couldn't do anything and to call corporate. So I proceed to place an order (order #3852) as he instructs to feed my hungry guest. 30 minutes later he cancels this new order? Seriously this is crazy! Do not give this franchise your business! I will be addressing this with corporate tomorrow. This incident happened on 5/15/22 between 7-8pm. We will get this issue with this "Manager" taken care of so he can hopefully get some customer service training....