Papa Johns Pizza — Restaurant in Corona

I had incorrectly ordered 2 pizza online and immediately when I got home, found out that I made a mistake. I called Papa John location to speak with manager and female over the phone would not give me her name but stated she was the Store Manager. I proceeded to let her know if I drive back and exchange the pizza, which I did not take a bite yet, or get refund and she said since it was my fault, NO REFUND or EXCHANGES. I was dumbfounded and could not believe what I heard. She proceeded to get irate and angry and cussed and used foul language towards me. I then asked her if she knew if the telephone line was recorded and she said she does not know. I hope it was recorded. I asked to speak to someone above her because she sounded young and did not want to refund my $21 or make me another pizza to my liking. Hopefully the District Manager calls me back tomorrow to discuss this matter. If this is not corrected, this will be the last time I will order from Papa Johns. I will tell everyone my experience. For $21, you guys are willing to lose a long time customer??????? Really????? Have one of the upper level managers reach out to me because that Store Manager was no...

We love Papa John's. We recently moved tot he area. We've order a few times from this store and every time it was way below par from previous experiences - with the same issues. Cold to lukewarm pizza, very skimpy on the toppings (even more so if you are utilizing one of their specials), and delivery is a little long (sometimes.)

With so many other options in the area - we've just decided to not go hear again. Had we had at least once good experience we might give it a shot, but I suspect they have real leadership issues (i.e. Owner caring more about profit, than service...

Ever since they went to door dash to deliver items instead of their of their own drivers it has been a mess. Door dash never delivers anything correctly and the store cannot do anything about it. So as a customer you are just out your money, unless you want to spend an hour on the phone with door dash. It’s criminal.

And trying to reach someone on the phone at the restaurant is impossible because the phone system is so bad it keeps hanging up on you.

Terrible customer experience, every time no matter...