Iâm extremely disappointed with my visit to this location on August 5 at 12:10 AM. This company is known for serving warm, fresh cookies â thatâs what sets them apart. Unfortunately, the cookies I received were not even close to warm â they were actually colder than the milk I purchased. It was clear they had been sitting out for hours, possibly made much earlier in the day. For a $21 order, this was incredibly frustrating and disappointing.
To make things worse, they were out of my favorite cookie. When I asked about it, I was simply told, âWhen weâre out, weâre out.â No offer to bake more, no option to wait. At other locations Iâve visited, theyâre always willing to bake a fresh batch if youâre willing to wait â and of course I would, because thatâs the experience we expect and come for.
This visit was far below the high standards Iâve come to expect from this company. I left unhappy, unsatisfied, and feeling like I wasted my money. I truly hope this location takes feedback seriously and makes some major...
   Read moreInsomnia Cookies is the ultimate haven for cookie lovers, and itâs easy to see why! Their cookies are absolutely delicious, boasting a perfect balance of flavors, texture, and sweetness. The variety they offer is impressive, from classic chocolate chip to indulgent options like s'mores and peanut butter cupâthereâs truly something to satisfy every craving.
The selection doesnât stop there; they also cater to dietary preferences with vegan and gluten-free options, ensuring everyone can enjoy their treats. The freshness of the cookies is undeniable; theyâre served warm and gooey, giving that "just out of the oven" experience every single time.
Beyond the cookies, the staff is genuinely awesomeâfriendly, accommodating, and enthusiastic. Whether youâre dropping by for a late-night snack or planning a cookie feast, their 24-hour service is a lifesaver. Insomnia Cookies creates a welcoming atmosphere that keeps customers coming back for more. Highly recommended for any cookie...
   Read moreI donât usually write reviews unless itâs needed. I went tonight to this establishment, mind you I have never been into the actual store I have only have ordered from DoorDash, from the start the young lady who was working had 0 customer service skills. I know nothing about what cookies include which packages so as I was ordering she just stood there looking ridiculous waiting for me to choose in which I had already told her what I wanted then she goes on to say âoh thatâs not included or I canât ring that up, it would have to be separate again as if I know whatâs classic and whatâs deluxe, she then proceeds to tell me they were out of several items. Bottom line she needs to be trained better and who ever is doing inventory needs to step it up. There should be no reason to be out of so many things unless they just arenât doing their job and making more cookies. The business is clean and nice but in the end that doesnât matter if you canât even get the business...
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