I came here to get a sandwich today because I’m currently pregnant and in the trenches of morning sickness. This was the only thing I could think that sounded okay. I asked for the ham on my sandwich to be heated up, which is annoying im sure, but I can’t eat cold cuts right now. It took a while, understandably. However, they made me pay while my sandwich wasn’t even done yet. My sandwich wasn’t even in front of him before the blonde guy behind the counter asked how I wanted it. (After I payed btw). I told him, and the lady at the register who was looking at me that I would like “mikes way, add banana peppers”. They then start helping the lady behind me so I walked to get my drink since I figured TWO people heard me say how I wanted my sandwich done, and they already had me pay so it was awkward.
They hand me my sandwich, I drive 20 minutes home, and there are 0 toppings on my sandwich. Just meat lettuce and cheese. I am so sad. Clearly the blonde guy making sandwiches needs some more training, and needs to listen a little better. I understand it was getting busy, but please don’t rush people to pay right away and then mess up theyre 15 dollar sandwich because nobody...
Read moreI recently visited Jersey Mike's for the first time, and while the sandwiches were undeniably delicious, the overall experience left much to be desired. We ordered five sandwiches, and each one was fresh, flavorful, and satisfying. However, the ordering process was frustrating and stressful.
The staff wasn’t rude, but they weren’t exactly helpful either. It felt like they assumed we already knew how everything worked, which wasn’t the case. I had no idea what “Mike’s Way” meant, and no one took the time to explain it. We ended up trying to order “Subway style,” which caused confusion and held up the line. Communication was another issue—the busy environment made it hard to hear the staff, and I’m sure they struggled to hear me too.
The lack of clarity during the ordering process made the experience unpleasant, and I couldn’t wait to get out of there. On top of that, the prices were a bit high compared to other sandwich shops. While the food was great, the chaos of ordering left a lasting negative impression. I might give it another try, but I’d need to be better prepared for how their system works. Hopefully, next time will...
Read moreWe usually love the subs from here but we went in yesterday afternoon and I couldn't believe how bad of an experience it was all around. First the two people working behind the counter had horrible customer service, especially the young lady. She did not respond when we were telling her what we wanted so we didn't know if she heard us or not, then would give us annoyed looks when would repeat ourselves. She made the ordering process very difficult and confusing by being so unresponsive. We had a lot of trouble hearing her because she was mumbling and looking down most of the time. The food was plain and tasteless, I ended up throwing half of my sandwich away because I couldn't stomach it. The tables and chairs in the place were all over the place so we had to arrange the tables around the one we chose so we could sit down. Also they were very sloppily wiped up and there was still food crumbs on the tables and chairs. I don't think we will ever...
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