KFC — Restaurant in Corpus Christi

Well, my experience was this: I called ahead to order 2 chicken pot pies because I was craving them fresh ( I am pregnant and these cravings can get serious jeje) , they told me that it would take like 25 minutes to cook because I wanted them fresh, but that they had several potpies ready to go in case the wait was an issue for me. I told the lady in the phone that it was completely fine since I had to drive 20 min to get there anyways. Well, it took me 30 min to get there ( plenty of time for my order to be cooked) plus I was trying to make a promotion code work so I might it take a little longer to actually go inside store. My call ahead was around 6:55 pm. I was in drive thru approx 7:30 pm. With a few car in front of me, I would say 3 maybe. The woman in the drive thru confirm my order that I made online and she said ok drive forward never mentioning what I am about to say next . My order was the 2 potpies and 2 piece chicken with a side and biscuit. During the drive thru confirmation the woman was rushing and not really caring much about being nice. Well, my bf and I got to the window and I wanted to ask if I was able to get 2 thighs for my 2 pieces of chicken. The woman that seemed to be the manager ( I used to work in a KFC few years ago) was super rude with us, telling us well, we already sold the potpies because you guys never came and I just sold them and she proceeded to smack the window, then I got frustrated because that was not the question that I wanted to ask her so after trying to get her attention with signs, I used my cars horn and she came to us again just to heard this with a worst attitude than before : already said that I sold the pot pies, it would take like 10 more minutes if you guys want them fresh. You guys never came or say anything . At this point I was really disappointed by how she was acting ( terrible customer service) and I have no choice to said to cancel my order since the fact that she sold the potpies that ordered ahead was disrespectful enough, then the rudness of that woman with black hair and looking mad at everyone, plus my order taking so long. It was enough for me. We left immediately after the poor treatment. I can mention that I used to work in a KFC and in a busier area before and I can understand how hard it is, but at almost 8 pm it doesn't get to the point to treat the customers like they are not worth it. I guess is the KFC name declining and hiring people that is unhappy with what they do. And for the refund process of my order... Pointless, not helpful at all, almost 20 dollars was charge without getting my food and driving 20 min for nothing. It is unbelievable how rude that woman was with us. Not recommended at all, unless you want urgently to be...

On Saturday after an hr of deliberation my family of 6 and I finally decided we would have KFC for dinner, well biggest mistake of my life. As I recived my order we proceeded to check order before driving off well the had left everything fallber and top to gravy was not closed correctly which happen to spill all over our clothes and all over my interior causing grease stains. When confronted with the manager in charged she proceeded to tell me it wasn't greasy it was just water as the drive thru cashier stood their the so called manager named Patricia who doesn't even exist started cusing and yelling about me being upset. I called customer service as I was parked at the window waiting to have my order remade and somehow inconvenience her for waiting my issue taken care of SMH. I did receive a call from a Patricia AGM for KFC stating Store manager would contact me but to my dismay well it's been days and haven't received a call of concern from anyone else. What a shame after making several trips to this location it's sad that they would treat their customer like crap. They don't even deserve the star I rated but wouldn't let me...

I ordered to go and waited patiently for 30min due to crispy chicken still cooking which was fine with me for the 10min they had said but turned into 20+min so I figured it's fine I'll get everything fresh ,but that was not the case. The crispy chicken was the only fresh item and I don't think they even drained it in a basket because my bucket was soaked with grease and all of my regular chicken got soaked with grease and it made all the regular crust on the chicken fall off to where it mad eit only skin,then my sons chicken strips were barley warm along with our fries and our mash didn't have any gravy. If I was back there cooking n working I would of been decent enough and have the common sense to make sure ²all the food was fresh and hot especially to a customer that did not mind waiting and didn't give a hard time like most. It's 3 stars for me because all in all the manager was nice and dealing with an angry customer at drive thru n I understand the fast food business plus regardless of all that the chicken was still good after we soaked up all the grease with...