Incredibly disappointing and unprofessional. They had a sign up on the ice cream display that read âcard reader down, we will have to enter cards manually.â I thought no big deal, they canât control technical malfunctions and I have no problem with them manually entering my card, especially since I donât carry cash. So I waited for 20 minutes while they served everybody that was in line ahead of me. Again, not a big deal, itâs a holiday weekend and I donât mind waiting since itâs busy. I finally get to the front of the line to order and I ask to sample one of the flavors. The employee lets me sample one, then I ask to sample a second (I was in between two flavors and just wanted to try them both before making my decision). At this point the employee looks exasperated and says âitâs cash only.â I was confused, because she hadnât spoken to anyone between me asking for the first sample and the second, and there was no indication anywhere throughout the store that it was cash only. So I pointed to the sign and said âyou canât enter it manually?â To which they insisted no, cash only. I understand technical difficulties happen, but they should have indicated that it was cash only on the sign, or told me when I walked in, instead of having me wait nearly half an hour before being informed that it was a complete...
   Read moreWe decided to come in earlier today after my son got out of school as a treat to celebrate his birthday and were definitely not disappointed! I had him order his own and the staff was really patient and great with him when he was deciding even though he was taking forever since they had so many different toppings (a good problem to have!đ)which can't be said about every place we go to, and she was really helpful to me too since I couldn't decide what I wanted. The pumpkin spice is great and I'm going to be so sad when it's gone as it's apparently seasonal đđMy son really liked the bday cake and it was good just a bit sweet for me personally. Thank you marble slab for making my and my...
   Read moreThere's always a blonde girl behind the counter who gives me cold stares and refuses to help me like she has something personal against me. Either way, I won't be back as I can go anywhere for ice cream that doesn't come with cold glares that is as cold as their ice cream. I called store management about this girl awhile back, they said they would address it, but nothing changed. If anything, this girl would just walk into the back area and never come out if I walked in or stay behind the ice cream line and shoot cold daggers at me for no reason. How can you claim to be in customer service and have a server like this? Completely...
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