Disappointed to say the least. I’ve been coming here since this place first opened — I even worked here back then. I’ve always loved the menu and the drinks, and I’ve come back many times over the years because the quality and service were consistently great.
Unfortunately, today’s visit really missed the mark. My drink didn’t taste like it normally does — it tasted diluted, like it didn’t have enough ice. I went back and forth in my head but finally decided to ask if they could remake it. The employee I spoke to didn’t seem too happy but agreed. I apologized and explained my concern politely.
When I got the remake, the person who handed it out (who looked like the shift manager) barely made eye contact, told me to have a good day, and slammed the window shut. The new drink still had barely any ice, exactly the opposite of what I’d asked for.
I’ve never felt unwelcome or like a bother at this business before. I understand everyone has off days, but today I felt like my concern wasn’t taken seriously — and that really disappointed me because I know the standard this place usually sets.
I plan to come back and speak to another manager in person. I really hope this was just an off day and not a sign of a bigger issue with the store’s culture or training. I’m only leaving this review because I genuinely care about this place and I want the owners or upper management to be aware of any environment that could damage the great reputation they’ve built.
I really do love this place — I just hope this was an isolated incident and...
Read moreThe Best Coffee in Coshocton. When this place first opened I didn't like it. I am something of a coffee snob, and they didn't impress me. But that has changed. My "go to" coffee is Mocha. I like a delicate balance between a mildly bitter chocolate and strong coffee. Well...they still don't do a mocha up to my standards. But they get many of the other drinks right. My "go to" here is the cappucino. Their breakfast sandwiches are great too. Made to order, big, and reasonably priced. They also have some of the best donuts in...
Read moreThis is my second visit here, and this little coffee shop has officially become my go-to for a quick bite and delicious cup of coffee. The baked goods are fantastic and the sandwiches are excellent. The food menu is a bit limited, but so far everything I've tried has been better than anything you can get at a drive through. The staff is friendly and fast, and the prices are more than fair. If you are in the area, I'd highly recommend stopping here. In doing so, you'll be supporting a small business as well as getting...
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