Firehouse Subs Mesa Verde — Restaurant in Costa Mesa

I recently visited Firehouse 👨‍🚒🚒 Subs at 2701 Harbor Blvd Ste D4, Costa Mesa, CA, and had a generally positive experience. The restaurant was clean 🧼, the food was delicious 😋, and the Coca-Cola Freestyle machine worked perfectly 🥤, offering a great variety of drink options. Stephanie, who assisted me, was professional and courteous, even though the situation was a bit challenging for her.

I was there to take advantage of a promotional offer for a free medium sub with the purchase of a sub, chips, and a drink. While I bought chips, drinks, and a small sandwich, I was informed by the manager over the phone 📞 that I needed to buy a medium or larger sub to qualify for the offer. This detail wasn’t specified in the offer, and as an experienced couponer who reads the fine print, I felt a bit taken aback. Despite my calm and methodical approach, I ended up spending an additional $7 to meet the requirement. In the midst of it all, my order, which I had originally requested on wheat, ended up on white bread 🍞.

Even though this hiccup happened, I want to highlight that the quality of the food and the overall experience was still great 👍. Stephanie handled everything with grace, and I appreciate her efforts. I would just suggest that the terms of promotional offers be made clearer to avoid any future confusion.

Now, some critics might argue, “If you didn’t like the offer, you could have just left.” While that’s technically true, it’s important to consider both legal and practical aspects. Legally ⚖️, advertising a promotion creates a reasonable expectation for the consumer that the terms presented will be honored. This is a basic principle of consumer protection laws, which aim to prevent misleading and deceptive practices.

Practically, once a customer has committed time and effort into visiting a location, especially with the intent of taking advantage of a specific offer, it’s not always straightforward to simply leave 🚶. This is especially true if the customer has already interacted with staff, placed an order, or is on a tight schedule. The purpose of promotional offers is to attract customers and create a positive experience, not to cause frustration or confusion 😕.

Overall, I enjoyed my visit and would recommend Firehouse Subs for its tasty food and clean environment. A little more transparency with promotions would...

It's 830PM. Firehouse subs was not closed technically but the female employee told me they're only serving "cold sandwiches". The establishment is called firehouse subs...not cold subs. I walked in at 830 and the floors had already been mopped up and partially dried, which means they started cleaning around 815. If the store is open then they should be able to serve the food on the full menu and not a limited menu. Maybe just change the hours to 830 PM if that's when the store actually close instead of telling customers they can't order a hot sandwich. At 8:37 the female employee turned the OPEN sign off. The hours on the window say 9PM. At least she gave me an option for cold sandwiches but that's not why I come to fire house subs. I could go anywhere for a cold sub. I'm not sorry I walked in during your working hours to order something off the regular menu. Sure are getting that minimum wage worth when you close up an hour early hunh? Thanks for letting me know not to come to this fire house subs cause the employees are lazy even though they get...

I love Firehouse Subs, but this particular location is my favorite! I've never been unhappy with anything I've eaten here. My fave is the Hook and Ladder Sub (note: add a slice of cheddar if you're a fan of cheese). The customer service from all of the employees is superior. However, I do feel there is one crew member who goes out of his way to go above and beyond to make sure everything goes just right. Nate T. has a great positive attitude, pays attention to detail, and always works hard. Gotta give props where props are due. Thank you, Nate! It smells great right when you walk in the door and all of the firehouse memorabilia is cool to check out, particularly because they have stuff from the Costa Mesa Fire Department and its history. If you're in the area and feeling hungry, this is definitely a place you wanna stop to fill your tummy. Full....