Jack in the Box — Restaurant in Covina

I am compelled to bring to your immediate attention some alarming behavior exhibited by your night staff during my recent visit on April 26, 2025, at approximately 11:20 PM.

As I approached the order window, I was instructed by the attendant to wait. During this time, an apparently intoxicated driver in a Toyota Highlander collided with the vehicle in front of her, a White Mercedes. The driver of the Mercedes emerged to confront the belligerent woman, who responded with aggressive yelling and curses. I could hear him insist, "I'm calling the cops because you are drunk and cannot be driving like this."

At one point, he was momentarily distracted by the attendant calling him over. After a tense exchange over the line hold up, he left, and the intoxicated driver made her way to the order window. I sat in my car for an excruciating 15-20 minutes without any attention from staff while observing the attendant and her chatting and holding hands, seemingly engaged in their own private moment. Meanwhile, frustration mounted in the line behind me, where customers began honking and yelling.

When I finally reached the window, I expected to place my order, but to my shock, I was told that I was the one causing the delay. The police had arrived, called in by those waiting behind me due to the extended wait. I explained to the officer that I had been waiting for my order and was a victim of the prior incident, not the cause of the delay. However, I was met with dismissive behavior.

The officer insisted that if I had not paid for my order, I needed to leave. Just then, the older Latina staff member with a bonnet and hair net who came to my window and falsely claimed and lied, branding me as rude. Shaken and frustrated, I complied with officers and drove away, after making sure to express how profoundly disappointed I was in the service.

A simple fast-food experience spiraled into an absurd ordeal, highlighting a serious deficiency in customer service and accountability. It's outrageous that your employees allowed a drunk driver to linger while prioritizing personal interactions over customer satisfaction. This incident not only reflects poorly on your establishment but also poses a genuine danger to public safety.

To the young man who was affected by the drunk driver's recklessness, my sympathies go out to you for the damage and distress you faced, compounded by the indifference of the staff. Furthermore, I urge the Covina Police Department to ensure better response protocols in such situations.

This experience has left a lasting impression, and I will NEVER be returning to your restaurant. I sincerely hope that you take this feedback seriously and hold this staff...

Jack in the Box stands out with its diverse menu, offering a variety of fast-food options that cater to different tastes. From classic burgers to tacos and breakfast items, there's something for everyone.

The drive-thru service is generally efficient, providing a quick and convenient option for those on the go. The staff is friendly and accommodating, contributing to a positive customer experience.

However, one area for improvement is the consistency of cleanliness in the dining area. Depending on the location, the tidiness may vary. Ensuring a consistently clean and inviting dining space would enhance the overall dining experience for customers who prefer to eat inside.

Despite this, Jack in the Box remains a go-to choice for a quick and satisfying meal due to its diverse menu and convenient service options, making it a reliable option in the...

I was there last night for Postmates order and the lady very Rude and uneducated with tattoos all over her arms was very rude through the drive-thru she has poor customer service skills she can't handle her job I don't think she should be working drive-thru it's too stressful and can't handle orders or customers she was very unprofessional with me rude called me names and attacking me through the speaker I've never been treated so badly in my life from a restaurant drive-thru she did not serve me told me she was going to call the cops if I did not leave the drive-thru that's the first and last time I will ever go to Citrus Jack in the Box in Covina she needs to be coached and retrained A customer does not need to be treated the way I was treated last night hopefully Mandatory Actions will be taken against...