Mattress Firm West Covina Gallery & Outlet — Hotel in West Covina

I recently had the pleasure of working with Cliff at Mattress Firm, and I must say, his customer service skills were truly outstanding. From the moment I walked into the store, Cliff greeted me with an hand shake and a genuine willingness to help. He took the time to understand my specific needs and preferences, patiently guiding me through the various options available. What truly set Cliff apart was his ability to make me feel valued as a customer. He actively listened to my concerns and provided thoughtful recommendations tailored to my requirements. His expertise in mattresses was evident, and he answered all my questions with a wealth of knowledge, ensuring I had all the information I needed to make an informed decision. Cliff's people skills were exceptional. He was friendly, approachable, and never made me feel rushed or pressured. His patience and genuine interest in helping me find the perfect mattress were truly appreciated. Thanks to Cliff's assistance, I ended up purchasing a mattress that perfectly suits my needs, and I couldn't be happier with my decision. I left Mattress Firm feeling confident in my purchase, thanks to the exceptional customer service provided by Cliff. He went above and beyond to ensure my satisfaction, and his dedication to his customers is truly commendable. If you're in need of a new mattress and exceptional customer service, I highly recommend visiting Mattress Firm and asking for Cliff. He's an asset to the team, and his people skills and commitment to customer satisfaction will make your mattress buying experience a...

Update Below for After mattress was delivered.

Do review is going of the sales, I have not got my bed yet, but I'll do an update when I do.

I dealt with Michael, and let me sat that yes he is a sales man, which is great for the company... but he is also knowledgeable and courteous, which is great for the customer. He was well informed and knew his business .. he helped me decide on which matress was best for me.

Buying a matress can be tricky, you never really know until you get it home , and they have a pretty good return policy, you do pay a $250 fee if it's just based on comfort... but a 10 year warranty on the matress that I bought.

We don't buy mattress too often so it's hard to know what is a good store and what is not, but Michael definitely made the experience as painless as possible

UPDATE: I had a bit of a hiccup with my delivery, and anyone that has worked in their lives know that mistakes happen, it's how it's solved that is the important part, and this is where Michael can't in to save the day again. He fixed the issue within minutes and made sure I was happy with the arrangements.. This is what separates one company from another, mistakes happen... some companies just shrugg their shoulders, but Michael went above and beyond to fix mine.

Great service, highly recommend this company.

I'd definitely recommend this store.

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This was the best experience I have ever had purchasing a mattress and that's because I met Andy, the sales rep at Gelndora & West Covina locations. He was very knowledgeable and extremely down to earth in terms of understanding the different pay points depending on budget. During my purchase, he would show me all three price points (low, med & high) the benefits of each Mattress, stand and pillows. And at no time did he ever tried to pressure sale. He really wants to help customers and ensure they get what they need within their budget. The finance options were great and Andy's willingness to work within my budget and ensure I get a high quality mattress turly makes him a stand up guy. Based on the amazing sales experience and savings, will guarantee that I will come back when I find the wifey and need the California King Tempurpedic. I completely reccomend coming to Mattress Firm West Covina and Glendora location and ask for Andy, he will make sure that you get what you need, it's affordable and high quality. Thanks Andy! Go Raiders! Lol (He is a...