This was my first time eating here, after all the raving reviews I wanted to try it. I’m a sushi lover and I have a couple absolute favorites, but I’m not not a picky eater. I’m more like a Hoover vacuum.

Anyway, the sushi was really good. I actually probably would have enjoyed it more if it had been what I ordered. I called in and asked them if they had what I wanted available. They had a similar roll for $13.95. I asked them to add jalapeño in it, add some sauce on top, and not put lemon slices on there. They said sure, it will be done in 30 minutes. Got there at 35 minutes. After I got there they acknowledged me, and said they were still working on it. Turns out that they were working on 5 others. I waited an additional 30 minutes. He finally comes over and charges my card, and it’s $20.91... That’s not including a drink or anything. The roll that’s supposed to be $13.95 is $7 more? For adding jalapeños? BS. $16-$17 is acceptable.

Continuing on, I just wanted my food at this point: and scrambled to get back to my hotel room so I can finally eat dinner at 8:30pm. Just to open the damn box and see that they never added the jalapeños that they charged me $7 for! I’m frustrated, defeated, furious. I would love to eat there again, but after the WORST customer service I’ve ever had. I probably won’t, it would take less time for me to drive up to brookings. They had better sushi anyway. I felt like calling to complain, but I highly doubt they would do anything. After that I would honestly just like my money back. Or at least the $7 they overcharged me after waiting a total of 1hr 10min 👌🏼

I’m fine if you mess up, but they messed up in all 3 areas of a restaurant business. And overcharging someone is stupid, but it’s flat robbery if you don’t even give me what I asked for 🤦🏼‍♀️