Verizon — Local services in Crescent City

I can not express enough just how amazing this Verizon store is! I had an emergency issue right before I left town and needed a new phone ASAP. All the staff is extremely helpful and knowledgeable. If they don't know the solution to a problem, they will ask management and customer service to help them through the problem. Axel helped me by thinking outside the box and got my major issue fixed and was absolutely amazing! He literally saved my small business by thinking outside the box to get me back into my TikTok account on my new phone when all other avenues were exhausted. Jose and Paige also helped me with a separate issue getting my device set up and all my information transferred. It did take all day but they were patient and kind. Taylor, the manager, runs a fantastic team and he is a great leader. Best customer service I have ever experienced from Verizon. They continued to earn my business and trust in Verizon. Thank you so much to this...

I came in 15 before close but had called ahead. I broke my phone and had to go in to see if I had insurance, why can’t they tell you over the phone with some ID verification? Especially now, someone should sort that out. So I drove 15min just to see if I had insurance, seems ridiculous. The 4 stars is because I did have the insurance and the girl Cynthia gave me a number to call and a website. She was preoccupied with closing but I asked for a screen protector and had to ask again and say that the only reason I was standing there still was to buy it. $70 later, which is absurd for a 3x5 piece of glass, I left and in the parking lot on my broken phone, somehow, I was able to order a new phone and pay for it to arrive next business day. She didn’t offer to help me and she wasn’t super attentive or friendly, just a normal CC person who has a menial job because there are no opportunities in...

After 4 months they've yet to process a return for a service I never used. Have been in store and called several times. Have used hours of my time trying to resolve it myself. Have stressed quite a bit as I do not have the money for these bills and my credit is already suffering. I'm always told that it will be taken care of and that I'll receive a call back. I've never received a call back . I have received lots of charm and apologies. I don't know why they keep lying to me. I'm wondering if I'm being scammed. Anytime I call corporate they tell me I need to deal with it through the store. When I go in the store, they say the DM must do it. Well, it's been since November. Here it is April. Come on guys! Way to treat the customer here! I'm going to get an advocate of this is not...