McDonald's — Restaurant in Crestview

Update: 12/30/24

Over the past several months, I have consistently experienced issues at my local McDonald's, where food items I have paid for are not included in my order. Despite speaking with managers and leaving a critical review a month ago, the problem persists. On numerous occasions, I have lost up to $8.50 on one order due to missing items.

This raises a concern not just for me, but for all McDonald’s customers. If this is a widespread issue, the amount of money McDonald's makes annually from unfulfilled orders could be substantial, possibly amounting to millions of dollars from items paid for but not delivered.

If you’ve also experienced this issue, I encourage you to report it to the appropriate channels:

McDonald’s Corporate Office Phone: 1-800-244-6227 Website: https://www.mcdonalds.com/us/en-us/contact-us.html

Better Business Bureau (BBB) Website: https://www.bbb.org/ You can file a formal complaint on the BBB website by searching for the McDonald’s location where the incident occurred.

Local Consumer Protection Agency Contact your state or local consumer protection office. They can provide further advice on how to file a formal complaint. I can not believe I tried this Mcdonalds again due to it being the nearest to me this morning. When I got home with my order there was something left out. They throw everything into one bag, make you wait with people behind you blowing their horn and you assume your order will be correct. You get home and something is always left out. Doesn't the workers understand english? Doesn't the workers know how to count? What is up with the manager there that they don't make their workers bag orders correctly? How much in a year, does Mcdonald's make by charging us and not giving us the food we pay for? It's time for someone to look into this. Food is not cheap anymore and we only ask for what we pay for, nothing extra. Managers do your job and stop pretending you don't know what's going on in...

I'm so done with this store. I don't know exactly when it happened, but this place has just gone incredibly downhill. The wait times for food are just forever. Like, the last time I was in the drive through, it took twenty-five minutes to get my food. TWENTY-FIVE minutes. And it wasn't like prime mealtime either. Nor did I have a complicated order, I got a nugget value meal.

Nor has this been the first time this has happened. Recently, I went and got a mobile order. A cheeseburger and a coke. After waiting for about 15 minutes, I went inside to see what was going on. Inside, there were 5 other people waiting for food, all as pissed as I was. at that point, I had been waiting for about 25 minutes. One guy was waiting with his kids for 30 minutes. Another woman had been waiting for 15 minutes for Ice Cream Cones!

Nobody was at the register. Nobody even came near the register despite me standing near it, holding my receipt aloft for like 5 minutes. At one point, I was tempted to just head back there and start handing out food. I doubt anyone would have even noticed me to stop me.

It took me 27 minutes to get my food. A single burger and a drink. The burger was cold.

The worst part is that the store isn't understaffed. There are tons of kids working there and like one manager to run around yelling at the kids who aren't doing their job. They either need way more managers or need to stop hiring so many kids. Every time I talk to one of the mangers about the long waits or errors with orders, they look like they're on the verge of quitting themselves.

I even contacted the owner and got a response that to me felt like a total blowoff. I was so disappointed that I made the effort to try and reach out and didn't get a solid response.

So I'm done. I'll go to Wendy's or Sonic or Taco Bell. There's options on this end...

i don’t leave reviews but this is absolutely ridiculous. i worked at a McDonald’s in the area during highschool so before anyone says anything, i KNOW how it is. my boyfriend and i just sat in line in the second lane for four cars. there were two women who kept coming through the speaker saying “we’re so sorry just a moment” while they take every other car’s order and only after the fourth car when my boyfriend finally said that this was ridiculous did they try to take our order. there were three other cars in the lane behind us and every car that pulled into the first lane was taken care of INSTANTLY. it’s as easy as clicking one or two on the headset to chose the lane to take the order. being busy is not an excuse for poor customer service, if anything that’s when your customer service should be top notch. we prefer to go to this mcdonalds (by the highschool) because it’s usually the best but the service tonight was unbelievable. literally sat there for over 8 minutes waiting to order while, like i said four other cars were serviced with their orders popping up on our screen. yall need to get your staff in order seriously, those girls were giggling behind the soaker rather than actually doing their job. i get it’s mcdonald’s, but the service we received...