Gino's Pizza & Spaghetti House — Restaurant in Cross Lanes

If I could give no stars I would. My husband went I. Their to get our order while I waited on the car. For 30 minutes he waited and kept coming back to the car to tell me he's still waiting. The morning manager ad she said she was would look at him every time he walked back in and would walk away. After 30 min he asked for a refund. Which she told him she was the morning manager and couldn't do refunds. I'm sorry what. Then why are you a manager. So now we have to come back tomorrow to get the refund and get to go to work hungry because we don't have time to go anywhere else. Poor customer service. Poor service over all im disgusted. By Gino's now and we'll...

the employee who answered the phone did not know the difference between ranch dip from commissary and hidden valley from a packet. Even after asking for help the employees debated which was available. Delivery was an hour and 20 minutes because both the address and telephone number were incorrect. Our pizza was icy cold and the grilled chicken salad had no tomatoes, onions or peppers. I had ordered bleu cheese dressing, and did not receive it or crackers. This is the 3rd time we've ordered from this location, and all three times it's been a disaster. I've worked for Ginos before in management and will never order again from...

Want the worst poorly made pizza in west virginia with the worst service this is the place to go. Horrible food horrible service. 2nd attempt because they are close to the house. Wasted my time and money. During covid they wanted me to return the uncooked pizza that had 4 gallons of sauce and no cheese or even cooked at that. Don't waste you time with this ginos. The place seriously needs a new staff. The ones working there dont care about their job. So why keep them. Everything is half done. Bet they wouldn't make the food they serve and take it to...