Starbucks — Restaurant in Cross Roads

As I read the reviews I noticed, apart from the “local guide” ones, most experiences are similar to mine. Bad experiences. I moved here in Jan and have had nothing but bad service, wrong orders, long lines and dirty store from this Starbucks. Every time I pick up my drink, which is every single morning, I have to hope and pray it’s correct or else I’m stuck Explaining to the team the difference between a creme frap and a coffee frap, the bitterness and colour difference in a 2 shot and a 4/5 shot latte or the science behind whip creams reaction to froth. One would think this would be thought in training. One would also think that if the customer says it’s not right, don’t try to build a case for why it is, I don’t have the time, nor would I stand there and lie about add ins. Please just remake the drink. I am already disappointed in the my drink, don’t salt the wound.

Finding Solution: Now, I absolutely despise it when corporate offers you some chunk change for your bad experience. I have denied the money several time, I don’t want your money just fix the issue. I just want what I pay for. A clean store and right orders. I had picked up the DM’s card on multiple occasions but didn’t really call her. But as time passed and those Bcards started collecting, I found myself driving 2.4 extra miles to my previous location to pick up my drink just to avoid this store. This was BS, so I made the call. She informed me she will visit the store and make sure the concerns were addressed. the change was short-lived and down the hill it went again. Now with the wide spread the lines are still long, which I understand but the drinks still keep coming out wrong. I am speechless. In 10 years this is the first one to continue bad service.

Solution: Postmate to at least have CS for the wrong order, send someone else to pick it up or drive by...

This is by far the worst Starbucks I’ve been to. The employee taking orders at the window today couldn’t provide the coffee I asked for, she was confused on how I asked for a venti for a triple espresso?? I always order the same coffee, and I’ve never had a problem with it at any other location. But then once I got my coffee they were small, then I had to remind her they were Large, THEN they literally just poured it on a large cup , added foam and called it a day!!! I asked her why did it look already mixed if usually the espresso is at the bottom and the foam on top , all the way to the top let me clarify.. she gave me this wack explanation cause she knew what they had done. And whatever I drove off I was already super annoyed. Then I notice she only gave me 3, I had ordered 4 coffee’s. So I had to go back in the drive thru line and say they had forgotten one of my coffees, and she saids oh just pull up to the window and we will GIVE you one..? I feel as that was rude because it wasn’t being given , I paid for it!! Just horrible, once I got home everyone complained the coffee wasn’t sweet , so obviously they weren’t...

I really wish Starbucks would stop cheating its customer. I ask for the venti pink drink with light ice and stressed light ice…like a few cubes and I get to the window with a cup filled with ice 😤 I even mention that it looks like a LOT of ice and she still pushes the cup out the window and hands me the pad which is getting on my nerves asking for a tip. Seriously every single time with the “it’s going to ask you a question” What am I supposed to do? Fix the drink myself. It’s the type of industry. This isn’t sit down service…BUT this location is notorious for shoveling scoops of ice In your cup when you ask for light ice or no ice. I literally spooned out a cereal bowl full of ice. UNACCEPTABLE! They just ignore your request and it makes my drink a tall instead. It’s just robbing the customers. Do BETTER and stop...