Mattress Firm Village At Crossroads — Hotel in Cross Roads

My wife and I went to this location a week ago and set up an order for a new mattress to be delivered today. We moved our old bed out to make room for the new one, and we were super excited for our new bed. Due to some poor circumstances the store dropped the ball and our delivery didn't happen. We were never informed until we had to call the store to find out. Overall it was extremely poor service and communication. We thought the salesperson we spoke to was top notch, but it turns out he set us up for failure...

A salesperson by the name of Kolby (hope I spell it right) asked for us to come back to the store to make it right. With little to no positive thought towards believing our situation could be resolved, we decided to give it a shot. Kolby not only kept our business, but his work ethic, determination, and positive communication helped us decide towards an upgrade. Not only that, but we were OK with a later delivery. My wife and I left impressed and with a completely different mindset towards the store and the company.

The previous salesperson almost cost the store a sale and Kolby earned our business all while not being in line for the commission as his name is not even listed as the salesperson. He was content with just making sure we were taken care of, and in our opinion he deserves the commission and then some by showing integrity and superb customer service. I rate 10...

Crossroads Location: Lynn was amazing. She was friendly and went above and beyond to make sure I got the bed I wanted. She saved me $1800. I was very excited and happy to get the adjustable bed however... I would suggest not getting a discounted mattress or frame. Simple because you’re stuck with it if you don’t like it or if its not as comfortable as the few minutes you may have laid on it at the store. Laying on a bed 5, 10, min or even an hour isn’t the same as actually sleeping on it at least 30 days. My husband and I both tried the bed and thought it was a good fit for us but 3 weeks later we’re still not able to find a mutual sleeping position and now looking for another bed. $1400 down the drain. The store didn’t do anything wrong, I just wish they would adjust their policy a little. I’m not even expecting a refund But at least assist with pre owned, used, discounted or mark down items to 30 Exchange no money back. That...

We love Mattress firm and have been buying from only them for 10+ years!! They are always so flexible and I love being able to use the financing options to boost my credit score!! I also really enjoy how they don’t ever attempt to push the most expensive mattress on the customer. They take what your looking for and your past mattresses into consideration and match you with the most comfortable bed for you! Lynn offered great customer service with a warm smile and made us feel like we were family! She also made the process so fast and easy which I was grateful for because it was dinner time haha! We bought ourselves a new bed from mattress firm 8 years ago, last night we purchased its replacement and we will continue to shop at mattress firm!! Can’t wait for delivery...