Wendy's — Restaurant in Crystal Lake

Stopped by at around 6:30pm on Christmas Eve. The sign posted holiday hours stating that they would be closing at 8pm. Before we placed our order, a man who I can only assume was the “manager”, stops to announce to everyone in the restaurant that they will be locking the doors at 7 because..”We have to be out of here by 8.” We absolutely understood since it was Christmas Eve and we made the last minute decision to grab a bite to eat. We placed our order at 6:35ish….We started to get a little nervous at 6:50 when they were struggling to get the food orders out. There was also a drive thru line open, too which I’m sure added to whatever confusion was happening in the back. I am NOT upset or disappointed with the staff. They all looked flustered and stressed out. Again, it’s Christmas Eve and they’re trying to close early. It quickly dawned on me that it wasn’t the holiday hours that had them running around like chickens without heads…It was because of their “manager”. With a restaurant dining area that had roughly 12 people dining or waiting, he proceeded to yell at the staff so loudly that it made everyone feel pretty uncomfortable. You could see the stress in the worker’s faces. I felt so bad for them. There was no need for that. I understand that this is a fast food restaurant, but to yell and belittle your team in front of customers is absolutely unacceptable. The food was to be expected, but the level of discomfort after that incident is what drops the stars. To be clear… the shift manager that night is the reason for...

I've been to this new location twice and it's so much better than the previous location. Each time the food was hot, service quick and friendly. Frankly, I was very surprised because the service and food were very poor at their previous location. The breakfast sandwich with chicken, bacon, and maple butter sounded weird, but when I tried it it was delicious and addictive! It's also easy to eat in the car and doesn't crumble all over the place. The breakfast potatoes wedges are quite good and unusual too. I was so glad I gave this new location a try...very happy with the experience. Also, just tried the biscuit with sausage gravy...awesome...

We went after the lunch rush on our way home. What a disaster! Their server was down, so it was cash only, and they were calculating the price manually. It also seemed like the staff didn't know what they were doing. There were also workmen working on the building structure near the food processing area. They shouldn't have opened if the building or the staff wasn't ready. For instance, they had to show the person making fries how to do it several times. My fries were so salty that I had to clean them off before eating them. We won't be coming back for a long time so they can get their...