Osaka Hibachi & Steakhouse — Restaurant in Cullman

If you want quality food or even a decent atmosphere, go to rice and soy or Peking. The quality and quantity of the food at Osaka is poor and pitiful. Not to mention just plain inedible. We ordered calamari hibachi with white rice and the white rice tastes just how a dirty kitchen sink smells. The calamari smelled strongly of ammonia, and the one piece I did try tasted even more so of ammonia. Not to mention the texture is most definitely not calamari. I’m not sure what it is, but it is a mysterious disappointment. I’m so disgusted and disappointed with this place and consider this restaurant to be high risk. Next, the 3 people standing in the front who eventually took our order were just hanging out talking for a bit before asking what we would like to eat, and when I asked if we could do half fried rice and half white, it was a no can do. How is it that hard to do half and half??? Any other similar restaurant such as Panda Express, Pekíng or rice and soy will do this for me.. even a mall food court restaurant!! Unbelievable. After putting my order in and noticing that the 3 people working the front were hanging out while 2 guys behind them cooked our food, I genuinely felt bad as there was clearly plenty of work to be done. This place is rough!! The tables were all dirty, there were line divider polls fallen over by the soda fountain, the floor looks like it’d not been swept or mopped in 6 months, the rug in front of the soda machine desperately needs to be replaced or at the very least vacuumed or swept. The curtain leading to the hallway with the bathrooms has clearly never been cleaned, and both bathrooms were nasty. My partner and I each took a look in the respect restrooms and noped right out of there. It was nice that they gave us as much sauce as we wanted, but it’s not even worth giving away. The yum yum sauce has faint notes of cleaner and dirty water, and the spicy mayo is the farthest thing from spicy ever. Just odd greasy flavor that actually hurt my stomach. I’ve genuinely never been more disappointed in a food establishment and I have pretty darn...

The teenager on the register seems to not understand that her job is to take orders. This simple task apparently is too hard for her since she si ply did not charge for what the Osaka burrito I ordered. The rest of my party got their and I kept waiting and after about 25 minutes I got up to ask just to find her sitting looking at her phone and acting annoyed when I asked about my order, she said she didn’t ring it because “all she heard was burrito” and clearly asking what kind was too much effort?! This is literally your one job when at the register! I am a lost of words with the absolute stupidity of this situation and the pathetic disdain and disposition of the people that “work” here.

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Seems that reading comprehension isn’t your strong suit either, not only poor customer service. There was no double checking, only an admission by the girl who took the order that she “only heard burrito” and that’s why she decided to not take the order instead of doing her one job when at a restaurant register. Not even an apology or “hey, let’s do what every other food business does and try to make it better...

I was so sad that this place wasn't good. Or maybe they were having a really off day. We were so excited to have a new Japanese place in Cullman, but this place didn't match our expectations. The sushi burritos were a mixed review. The California Roll one was pretty decent but the more expensive ones did not deliver. The hibachi was "ok". The rice was ok, the steak was good, but the veggies were cooked to death. The side salad was about five pieces of lettuce with a few carrots. The gyoza were fried all of the way, not pan fried like you would normally expect. The best thing we ate was the egg rolls. The drinks are self serve, so that was convenient. If you liked Mt. Fuji, don't go in thinking this is anything like it. More like, mall Japanese food. (I really hate saying that, but I just want to give you a heads up incase that is what you are not craving.) I will say the staff was very nice and the place...