California Pizza Kitchen at Culver Center — Restaurant in Culver City

Great place to be ignored by staff. Took forever for anytime to come bring water. Took forever for the free bread, then as I was ready for a water refill, and wanted more bread, they had only brought us two pieces of bread for the table! Two slices, not two loafs...

A wait person asks the table next to use if they want more bread and butter, and of they need anything... And I am expecting this person to come down one more table, to my table and ask the same question, but they do not they ignore my table and walk away. Then they bring that table more bread and oil and butter and refills, and nothing for my table.

No one comes to check on us until the pizza arrives. I ask the person who is our wait person and they say it's everyone, it is a group wait system. So I explain how poor there system is and she says sorry and asked if I wanted more bread. Now that the pizza is here I don't want more bread, but I needed more water.

This person them tries to press more bread onto our table, I was hoping they would learn to be more responsive to their customers, when you go overboard after making a mistake it seems like your adding insult to injury. Listen I wanted more bread before the pizza came, now the pizza is here I don't want more bread... She brings me another water though.

One minute after we get our pizza another girl comes over to ask of we need anything. I say no, she seems upset. Listen I needed water and bread while we waited 15-20 minutes for the pizza to cook. I now have water and pizza, why not come back in 5-8 minutes?

No one comes back. I need more water. Is it wrong to drink three cups of water at lunch?

We wait so long and no one comes, so I stand up to see where we can pay. I'm ignored by two people, they just walk by, just oblivious to a person standing by the front area. This is a tiny place it's not like you can hide anywhere.

Finally I ask a person, who had already ignored me once, where can I pay. She says, you want to pay?

Yes I want to pay is this job so difficult? This perpsn tells me they will get the check.

A different person comes out with the check and tries to leave it and walk away.

I tell them to take the card I don't need to wait any longer.

Left no tip. Terrible service. The pizza is ok. It's CPK, it is ok pizza, it was close by, I was hungry for pizza.

Ok pizza, F- service, no plans to go back. Wish people would learn how to do customer service better. It seems most people have forgotten what customer service is, and or don't care, and no training.

I waited a few days to write this. If I get bad service I try and ignore it for a minute and think, does it really matter? Usually the answer is no.

So by me writing this you can tell, it...

I want to preface this by saying that this was the “make or break” visit to this location for me. I’ve had mixed experiences here in the past, but this visit was a complete game changer, and there was one thing that truly set this trip apart from the rest—our server, Max.

From the moment we were seated, Max made us feel like the most important guests in the restaurant. His attentiveness was remarkable; he anticipated our needs before we even had to ask. Whether it was refilling drinks, checking in at just the right moments, or making sure everyone in our group was satisfied, Max’s service was flawless.

What really stood out, though, was his kindness and genuine care for our dining experience. Max went above and beyond to ensure that we were not just served, but truly taken care of. He personally made all of our cocktails, and let me tell you—he’s a master when it comes to Old Fashioneds. The drinks were perfectly balanced, and you could tell he put real care into crafting each one. It’s rare to find someone who balances professionalism with such a warm and friendly demeanor, but Max did just that.

This experience has completely turned around my opinion of this restaurant, and it’s all thanks to Max. His exceptional service transformed what could have been an ordinary meal into an unforgettable one. I can’t recommend this place enough, and I owe that to Max for making our visit so memorable.

If you’re looking for top-notch service with a personal touch, ask for Max—you won’t be...

I have been to many CPK's and would consider myself a regular. This experience was horrible!! The manager sat us and got our beverages which she spilled and never brought the sugar I requested for my iced tea. We ordered the white corn guacamole as a starter and the chips were stale. Had to ask for small plates. We had to flag down the server many times during the meal. Often the server would hand us something (ex plate) from the side instead of walking to the table and delivering it. Pizza arrived had to ask for plates again. That was poor judgement on her part. She didn't tell us her name. We were nevered offered refills on our drinks. Server never came back around to ask how everything was. We had plates piling up at our table that were never taken away. At one point I asked the server where the restrooms were ....i had to ask 3 times and she didn't understand me. On my third try I thought she understood and her response was "your food is on its way"....I had to raise my voice and on the fourth time she finally got it. What an idiot. "The pizza tasted fine, but the service was the worst I've ever encountered at CPK. Since I didnt see a name tag on the server I figured I get her name from the receipt. She stood at the table while I got my payment out and she never gave me the receipt! I had also mentioned to her to ensure my piunts were added ad I'm a Rewards member. She didn't do that. Not coming back here...problem...