
My husband and I decided to try this restaurant because of the great reviews and I had a hankering for Kerala fish curry.
First with the good points. It was open on Thanksgiving and almost empty. We were seated immediately and our waiter was very pleasant. The restaurant walls are adorned with pictures of dignitaries.
The appetizer, Medhu Vada was served hot with Sambhar and coconut chutney. I am not used to crispy thin Medhu vadas but I liked this version. The masala chai was hot and went well with the Medhu Vada.
We had ordered Masala Dosa and Kerala Fish curry with Aapams. We had specifically asked for the masala dosa to be spicy. While waiting for the main course, we were exposed to a barrage of loud phone conversations by the hostess. For about 15 mins she was screaming at the top of her lungs taking phone orders. So low points for ambiance. The dosa came out first. It was almost at room temp with a bland potato filling and served with an equally lukewarm Sambhar. Not sure how we got from nice hot appetizers to a limp, lukewarm and bland masala dosa. The Apaams were also at room temp and had stuck together. The fish curry was made with pink salmon and the curry part literally was like turmeric had been added to water and roasted curry leaves and it had a bitter taste to boot. After a couple of tries ( hoping that I would get used to the taste), I gave up. I asked the waiter for some coconut milk to go with the Aapams. What came to the table was warm coconut milk from a can. I could taste the can! There was no cardamom or jaggery in the milk. I gave up around this time and ate my Aapams with cold left over Sambhar from the Masala dosas. My Aunt is from Kerala and so my tastebuds have experienced authentic food preparations from Kerala both home cooked and in restaurants anround her hometown. Our food definitely was not anywhere in the vicinity of authentic Kerala cuisine. I would have given it four stars if the food was actually served hot. Even if the food does not taste good, it should at-least be served hot. When the hostess came around to ask how we were doing, I pointed to the almost untouched fish curry and responded simply that I did not like it. I reassured her that I would pay for it. She loudly said, “ how is it that you don’t like it? Everybody else likes it…”and so on and so forth. I cut her off, stood my ground and calmly informed her that I was not “everybody” and that I did not care for the fish curry. I usually succumb and become overly apologetic in these situations, but this time stood my ground. Perhaps I was expecting something like, “I am sorry that you did not like our popular fish curry. Is there something else that we could get you?”. Instead I was chastised for not liking the subpar curry.
So overall 3 stars for a polite waiter, hot appetizers with hot tea and yummy gulab jamun.
P.S - I am not expecting any sort of refund or a sermon. I simply needed to give feedback about my first visit to this restaurant with the hopes for improvement...
Read morei want to begin by saying i don’t give out bad reviews, as someone who’s worked in the food industry for a long time i always give places/people the benefit of the doubt. the service here is THE WORSE service i’ve ever had in any place restaurant or not. walked in not greeted, whatever not a problem. our waiter comes, he’s mumbling can’t hear him at all, whatever not a problem. what was a problem was that when i would ask for clarification over something he said he immediately caught an attitude. i asked for ONE vegetarian thali, he pointed at the menu and said something like,”this or that?” put he wasn’t directly pointing at specific things so i told him i was sorry i was a bit confused as to what he was referring to. he straight up smacks the menu with his pen and saying,”did you want this or that?!” which he was referring to what side or bread. even after this altercation i just gave him the benefit of the doubt since maybe it was my fault i didn’t hear correctly (obviously wasn’t since he was just mumbling and smacking the menu with his pen) food came pretty quick but he brought TWO vegetarian thalis instead of ONE. obviously i didn’t want to start touching because i immediately knew this was a mistake. i told him that i only ordered one. this is where i immediately just wanted to leave. this man straight up starts raising his voice at me saying,”No you ordered TWO!” and i just kept saying i’m sorry it was probably just a misunderstanding but i just ordered one. i shouldn’t have even been apologizing but whatever. he continues trying to argue with me about this for a minute. just going back and forth telling me i’m lying and that he asked me multiple times when he never did at all. the only thing he asked me about more than once was about what bread side i wanted. after his little tantrum he just rolls his eyes at me and let’s out the loudest sigh and starts talking to his coworker about me. just horrible service. made me just want to leave. my hunger disappeared but i didn’t want to cause him even more “trouble”. now the food is subpar, really no taste, the mango lassi is good though. rice isn’t even basmati rice....
Read moreSelected this south Indian place based on insanely high positive reviews. However, it did not leave up to its expectations. I guess most of those reviews might be from non-indians. Ordered Idli Mendu vada combo Utthapam sampler / platter Paneer Bhurji Dosa Regular Sada Dosa Gobi Manchurian
Service too slow :( :( doesn't help with 2 young kids who are extremely hungry. Crazy wait times!! Later learn they are out of Gobi Manchurian and it was only 7:30pm, not even near closing times. Additionally, no other alternative dish to Gobi Manchurian.
Idli was too thick and felt half cooked / baked. Since we were in the patio area, we couldn't even get server's attention. Chutney and sambar portions which come along with the dish are really kids size :( . Had to repeatedly ask for additiional chutney and sambar portions.
Mendu vada was def really nice and only highlight for us.
Utthapam sampler felt all same taste .. nothing different across 5-6 uttapas.
Ironically, sada dosa which should have been simple to prep and deliver as the 1st dish, came at the end (almost after 45 mins of placing the order) :( not sure what's the logic and why this late.
Panner bhurji dosa was ok, really didn't feel the uniqueness.
Finally, at the bill checkout time, we asked for mouth freshener as were told its finished. How can a place like this even make that statement? When my wife asked, now suddenly they had mouth freshener. Just felt bit frustrated & annoyed, unsure why this discrimination?
In chaos and non-stop customers, customer service goes for a toss.
Also, while waiting at the table for kids to use the restroom, we were asked if done, can we wait outside :( How can we be treated in such a way? Would def suggest to think thrice before thinking about this place, specially if with...
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