Best Buy — Local services in Culver City

9-7-24 I can’t believe I have to add more to this review but I made the mistake of ordering something from Best Buy again, this time online. There was a part missing when the item was delivered so I spent two hours on the customer service chat until they gave me a case ID number and told me to visit the store to get the item for free. I go to the store and the woman at customer service, Karina, tells me I’m wrong and there’s nothing she can do for me. I keep explaining that I have the chat transcript and case ID. She provides no solution and is rude. Another employee gives me a number to call which I did twice, both times I get hung up on when they’re supposedly transferring me to the appliance department. So I asked Karina, “what should I do? They keep hanging up?” She acts like she can’t see or hear me. I thought it was some kind of mistake so I ask her again and again until I realize she’s blatantly ignoring me. I asked for her name and she covered it with her hand. She turns to her coworkers and laughs “third one today” (who wants to report her). She LAUGHS. Clearly if I’m the third person to get to the point of wanting to file a complaint she is the problem. I started crying and telling the other employees that this is unfair and I have never been treated like I don’t even exist. One nice guy took me aside and resolved the issue and got me the missing part. It wasn’t even hard. I had to get the woman’s name from someone else. This woman should be fired IMMEDIATELY. SHE LAUGHS AT CUSTOMERS. —-

The service I received at this Best Buy was horrifying. I went in yesterday, to the camera section, and told the person working there that I was willing to spend a little more in order to get everything I was looking for. When I told them what I wanted, like microphone ports, they had to look stuff up online and couldn't tell by looking at the camera itself. They were somewhat nice, but not knowledgeable at all. I made it very clear that I wasn't sure which one was right for me and that I may want to return it. She rung me up and didn't mention a single thing about a restocking fee. I went home and lo and behold, the camera did not have the settings I said I wanted. I went back to Best Buy the next day to return it and they want to charge me a $50 restocking fee. I told them if I had ever been told about such a fee I would have never bought the thing, and that the saleswoman knew how uncertain I was and should have told me. When I said I wanted to speak to a manager, the woman next to the customer service agent said "I'm the manager, and I'm not going to void that charge." I didn't even have a chance to say anything before she said that so rudely to me. I said, "I just want to file a formal complaint because I was never notified." And she said "call 1-877-Best Buy" then walked away from us so I couldn't even get her name. I am shocked at how rude the manager was, and how little she cared about customer service. I came to Best Buy for an in-person experience, and I will never shop there again. This is why people just...

I just had an incredibly poor experience at this Best Buy location whose general manager is "Zach Wiese," and whose manager on duty was "Dallas S," according to the employee posted at the front door.

A little over two weeks ago, I purchased an Energizer Power Bank (model name UE30068) for a trip to Paris for the 2024 Olympic games. I charged the power bank before embarking on my trip, and carried it around with me when I arrived in Paris the next day. After a day out in the city, I noticed that my mobile phone battery had finally fully discharged. "No problem," I thought. I'll just use my power bank. Unfortunately, the power bank was completely unresponsive, even after reading "99%" charged and following instructions engage the product. With no power on my mobile phone, I was forced to navigate back to my lodging on the Paris Metro via my own memory, in a foreign city in which I don't speak the local language.

I attempted to charge the battery again that night, in preparation for a long day out the next day. Again, the battery read "99%" charged, but failed to actually charge anything when I tested the unit before leaving for the day. I didn't attempt to use the power pack after that, as it was useless, and I thought I'd simply return this defective product to Best Buy upon my return to the U.S.

Imagine my surprise, then, when I was finally back home from abroad and able to reach Best Buy, Dallas S (again, the name provided by the employee posted at the front door), denied my request for a return or store credit. Dallas and his team cited a rule that returns must be made within 14 days, a virtual impossibility given my travels during that time. I was one day "late," apparently. Dallas initially refused to explain this policy to me, imploring me to read it to him! I reminded "Dallas" that it's his job to explain the policy to me, and to do so in a way that actually makes good business and customer sense. I'd literally spent thousand of dollars at Best Buy over the last 3-4 years, after all, and I was only asking for a store credit, since I have a demonstrable record of spending money here. Dallas, either due to lack of comprehension or impotence, could not be bothered to make this right.

For this reason, I do not recommend this store, and I am now forced to contribute to the demise of this relic of the brick-and-mortar retail age by taking my money elsewhere. I like Best Buy, so this is a loss...

I have been a loyal Best Buy customer for many years but unfortunately have to leave a negative review about my recent experience at the Culver City store.

I purchased an iPad Air open-box in excellent condition from Best Buy’s website. When I received the item, I found that the charger and charging cables were missing, even though the product listing and Best Buy’s own definition of “open-box excellent” state that all accessories are included.

I contacted Best Buy’s online support, who confirmed the issue and directed me to visit my local Best Buy store to pick up the missing accessories. When I went to the Culver City store, on Washington Blvd, the next day, the customer support representative was able to look up my previous chat and see that I was owed the accessories. However, when the Geek Squad manager, Rina, came over, she refused to provide them.

First, Rina told me that open-box items are cheaper because “they all have missing parts”—despite what Best Buy’s own policies state. When I pointed this out, she then said that I had already gotten a “great deal” and if she gave me a new Apple charger and cable without paying her, I would be “stealing” from the store. She also claimed that “N/A” in the item description meant “no accessories”—which is obviously untrue.

This experience was completely unacceptable and the worst I have had at any Best Buy. I cannot in good conscience recommend this location to others if this is the level of service and disregard for customers and company policy that they demonstrate. I sincerely hope you won't have such an experience with their support. As of right now, I will be...