Jack in the Box — Restaurant in Culver City

Made an X-mas Eve order around 6 PM. Google and the app said the franchise was still open. I made my order and it went through and my credit card was charged. Upon arriving at the drive through I noticed it was blocked off. I got out of my car to enter manually and noticed 2 employees standing in the kitchen. The front door was locked. When I pushed the intercom to communicate, I mentioned my order. They told me they were closed and "didn't do refunds for apps" and that I would "have to take care of that on my own through the app." No other help, service, or general concern. While I understand employees working X-mas eve deserve to be off earlier and it's a shame for them to have to work at all on such an important date--the level of service for my STILL being charged but not being able to be refunded (rather, being told I had to "deal with it on my own") remains POOR. After time exploring HOW I might even receive a refund on my already charged card, I wrote Jack in the Box corporate customer service. They were kind and told me they would address the issue with the franchise. But a week or so after, I'm afraid I still have not heard back. As for the actual franchise, I have heard nothing. Those two night workers must have just assumed I would happily resolve my refund...

This Jack in the Box is great. It is junk food at its finest. They have burgers, tacos, chicken sandwiches and shakes. Now, their shakes are great and just as good as any fine dinning place. Really. So get one. The rest of the food is great for what it is, fatting, fast food that is filling and yummy.

We usually do the drive thru, but we have eaten there and the place is clean and comfortable.

The service is very nice. They get your order right 90% of the time and that is great for a place that makes food fast and cheap. They make it to order. It is wonderful.

This time I had one of their tacos and it was good, but I prefer their "tiny tacos" which are just meat in a taco deep fried. They come in a little bag and they are great. their fries are good. Their burgers are tasty. I also tried for the first time their chicken sandwich. It was okay, but I was not in love. They give you a huge piece of fried chicken and for me it was just a little too big causing it to be a little tough.

We all had shakes and they are worth the money always.

If you want fancy food go elsewhere. If you won't to blow your diet, but not your budget go...

Food was prepared in a staggered manner that caused some of my order to sit and get cold while they continued preparing the rest of the order. Price seemed much higher than expected, later realized the employee who took my order was up-selling me the more expensive premium versions of several items such as tacos and hamburgers, and she also did not combine sides and drinks with the sandwiches and burgers I ordered to give me value meal savings, I was instead charged a i la carte prices for every item, so what should have been a 30 to 40 dollar order ended up costing me just over 65 dollars. Employees need training on how to be more professional in both appearances and appropriate behavior to exhibit in guests' view, as well as correction in the area of customer service and fiduciary...