Culver City Industrial Hardware — Local services in Culver City

Great selection but crappy customer service. Been shopping here for the last 20 years and the store itself is truly a gem. You can find almost any bolt and nut you need without having to order and wait. Only downside is customer service is very bad. They are all very knowledgeable but don't seem to want to help much. They're all older crabby men who always have attitude. The owner is not much different...Indian guy who thinks he is doing the neighborhood a favor by being open. Besides the bad attitude (which I've grown accustomed to), he will help you...but almost like you're bothering him. My last visit prompted me to write this review. I've bought 100+ nuts and bolts from here over the years and live in Culver City for 20+ years. Many of the bolts/nuts I have bought weren't all utilized, so I just keep them for future use. This visit, the owner helped me find a bolt. He picked it out the box, measured it and told me this is the correct one. I paid the lady (seemed to be his wife) at the counter. I get home, try to screw it in and discover the threads are marred, thus will not screw in easily. Also discovered the length was too short. I went back the next day when they opened and told the owner I needed another bolt and that this one was marred. He acted like he'd never seen me before and said, very rudely, "I do not take back bolts, you damaged the bolt". I told him that I did not damage the bolt and I'm very disappointed in the way he does business, that this is horrible customer service and I've been a customer for 20 years. I ended up buying the correct bolt (closely inspected by me this time) and kept the other bolt. I basically ate $5 but I'm not the type top argue over $5. This is my go to for nuts and bolts, so I won't stop shopping here. Just be aware of the people who work here and the attitude and service you might encounter. There was one friendly guy who I hardly see there. Unsure if he even still works there. Hopefully the owner sees this and cares to improve how he deals with and addresses customers.

To note: while there I always here them talking very rudely to most customers, especially women with questions. I've had to help a few women who were disregarded and spoken to...

What a joke!!! This place has the most ancient and set in their ancient ways sales associates it is almost entertaining...but NOT! I work in a field that takes me into large hardware and building supply warehouses on a very regular basis. I was looking for a simple safety item for a client that had just moved and was child proofing their home. I asked for clear safety cleats to tie cords for blinds or window coverings. It seemed that every store was out of them. Usually I can find them at Home Depot, Target or any other type of store that sells window coverings, etc The one guy looked at me like I was from another planet and another took me to large metal options. I asked if they had the clear safety ones. His response was (in a very condescending tone “those are plastic. We are a commercial hardware store.” He then walked away from me. He paid no mind to the fact I was there with a list of things I was going to purchase. He saw me as a woman looking for a product he did not see worthy of a “commercial” hardware store. Well...I’m pretty sure that the basic concept of Ace Hardware is that it is your hometown hardware store. The place you go when you need to pick up items to take care of your home. Not a “commercial” store as he stated. It should be the place to go for just this type of thing. A place where when the aisles are crammed and the shelves stacked too high the “experts” treat everyone with respect and courtesy. I try to frequent small business whenever possible. This is one time I would suggest to anyone considering this business you will be better off going to a big box store and wandering the aisles. At least you won’t be treated like you are asking something out of line. Oh...and a note to the business owner. A section of child proofing products may be a good idea. IF you at all care about local homeowners. Maybe you really are just for the...

Nice hardware store in good location with ample parking behind the store. Good selection of hardware despite small store. Three stars because one employee was wearing a shirt with a double entendre about oral sex. The senior employee acted as a know-it-all and pointed me to a heavy piece of hardware when I asked about a carabiner-type keychain with a screw lock to prevent the carabiner from being bumped open. Right before I checked out I saw exactly what I was looking for, which was 6' from the cash register that the older employee used. I put the heavy stuff back, picked up 3 of what I came in for, and the old guy acted miffed at me for being competent enough to find something he didn't. Turns out the scan code for the item I wanted wasn't in the system, either. Maybe he only memorized what is in the system. I'll give them another try, as I hate giving less than 4 stars. Look forward to raising my rating and hope they read this and change their attitude... and rude shirts. You want to wear them on your own time, fine. But no way I'd send my kid on an errand...