Ortho Mattress — Hotel in Culver City

I wanna take this opportunity to express how happy I am with the service and professionalism I received from their manager, Vladimir. I bought a California King mattress and decided it wasn’t the right choice for me, so I went back to the showroom and that’s when I met Vladimir. He questioned me to ascertain what I was looking for and to address my needs. Thank goodness for their store policy to allow customers to make an exchange if they feel it’s necessary. I ended up buying the Wildwood mattress which I just absolutely love. It goes to show, you get what you pay for. Not only is it beautiful, but it meets my needs of firmness and high-quality. So I just want to thank Vladimir for working with me to ensure that I picked the best mattress for me. I highly recommend to anyone looking for a great mattress and service to go to Ortho Mattress in Culver City on Sepulveda. They go out of their way for customer...

Bought a mattress there. Was told no problems exchanging it for another mattress and at no delivery cost. I specifically asked about delivery costs for an exchange. Went back to exchange mattress for same version but with pillow top. Was told I needed to wait at least 30 days for exchange and that delivery cost would be $100. Was never told these details when I bought the mattress. Went back 32 days later to exchange mattress waiting out my 30+ days. Cost of new version was $260 more than old version while difference in price between mattresses was $100. In addition now I get to wait TWO weeks for delivery of new mattress. Miraculously first mattress took 3 days to deliver. Nothing good to say about the underhanded practices of this sleezy company. My advice: go...

Vladimir was amazing!!!! Our family had just evacuated from the Palisades fire, and I was trying to set up temporary housing. I knew we need a bed to get much needed sleep during the stressful times, and we needed one that could be delivered right away. I looked for a store near our rental house and called. We were staying with family 2 hours away, so I asked Vladimir for his suggestions for something comfortable, not too expensive, and that could be delivered the next day. He was wonderful, helpful, patient and kind. We have now been sleeping on the bed he recommended for 13 days, and it has been heavenly- the only true break during many tough days. Amazing for a bed that we never even tried before buying! THANK YOU Vladimir for...