Papa Johns Pizza — Restaurant in Cuyahoga Falls

Ordered delivery online, I paid the delivery fee & gave a tip to the driver. I used the pizza tracker & it said my order was on its way. I waited & waited & it kept saying it was on its way. Two hours go by, I called to find out if the delivery driver was ok & find out where our food is. The guy answered & said it should be out for delivery if that's what the tracker says. He then puts me on hold & comes back on. This time he says, your order is here it's for carryout. I explain no it wasn't, I have a confirmation I can send showing it was for delivery. I also told him I had to pay a delivery fee & I paid a tip to the driver. He responds with - you can come here & pick up your food. Seriously!? I have covid, that's why I wanted contactless delivery. This store really needs better customer service & trained staff. They should have apologized & offered to remake my order & get my order to me asap. Never...

Pizza is eh. What bothers me most is the signs they have plastered around the kitchen. "You work for the company, we don't work for you," "Just because your shift ends at this time doesn't mean you are allowed to leave," "If you can't make a shift then you have to find coverage or you're out of a job"- signs like that. As someone who has managed multiple different stores in multiple different fields, it's disgusting. If you are so desperate for employees (since you have job offerings for both managers and crew members at this location) than maybe you should treat your workers like human beings with lives outside of work, then maybe you won't be so desperate for workers. Please, anyone that reads this, support any another location or chain instead of this one; the food isn't even...

Pizza is very thin which is why I do not understand how the dough is raw. 1st pizza delivered quickly, deliver boy was kind, however, the pizza was luke warm with raw dough. I called and explained the pizza was doughy and undercooked. The employee said, " well I don't know how, we just put it in and it comes back out". Not an apology foremost. He then asked "well , do you want a coupon or your name put down for a free pizza for a future visit"? I said no, its inedible, we would like a new pizza. He said well, were busy so it wil kml be about an hour. I agreed. New pizza arrived quickly. It too is somehow thin, yet raw. I called back and made it clear I do not want new pizza, coupons or even my money back , just that they clearly have an issue. We will not order from Papa...