Church's Texas Chicken — Restaurant in Cypress

While getting my food in drive thru I asked the worker for hot sauce, ketchup, and honey for a 10 piece family meal. He gave me 2 packs of each. I asked for more and he gave me 2 more packs of each. So 4 ketchup, 4 hot sauce, and 4 honey for 10 pieces of chicken, fries, and biscuits when there is 5 people eating the meal. The worker proceeded to tell me to read the sign which I couldn't in the pouring rain and told me that he doesn't make the rules that I need to talk to the manager and closed the window in my face. When making it home 2 minutes away I noticed that the chicken was old and hard and the fries were over cooked. To make a long story short my family had an unpleasant meal. I currently have cancer and unable to get around much due to chemo and wanted to treat my kids to something special because we're struggling financially and wanted to take their minds off everything for a moment. I don't appreciate the rudeness from the worker. I don't appreciate having a over cooked meal and not being able to get condiments for a meal I paid for. This is the first time I've ever received this kind of treatment at this location and I will now have to drive to Popeyes the next time my family would like chicken. It doesn't cost anything for the workers to treat customers with respect and to provide fresh food with the proper amount of condiments. This economy is already to high and we would like to get the value of what...

My husband and his friend just left and had a terrible experience! The cashier/ server was very rude and condescending they for chicken tenders in 3 meals and mashed potatoes When they arrived at 8:30pm the doors were locked and they don’t close until 10:30. They went in drive-thru and they forgot a meal and the lady had an attitude and said she didn’t take order and walked off! The other worker told her just give them the meal sitting on the counter and she did. They also forgot the drink that she asked what size they wanted My husband asked if she’s having a bad day she said yea I have a long line of customer behind you and he said what about the customers in front of you that you have orders wrong? Her reply was well you don’t have to come here anymore and he said he likes place but not the lack of customer service he’s receiving and the bad attitude. The overall food was bad...

Always out of tenders Half the time closed an hour early (see image) for no reason Most incompetent employees I've ever known. Asked for tenders once hoping they had them. Didn't tell me they were out. Doing the $10.99 two can dine coupon from the website. Checked my food after paying, 2 piece dark when I asked for tenders and they repeated it back correct. Didn't want 2 piece, and I'm told "it's the end of the night so we can't make anymore tenders." I had to get a refund. Could only do a refund thru original payment method, so had to wait for processing. Find out they didn't fully refund me despite me not eating any food, literally giving the food back without leaving the drive thru, so now I'm disputing it with my bank, because screw this specific Church's, it and its employees are a disgrace. Things like this have happened multiple times, and I'm...