Bahama Buck's - Dallas, Abrams Road — Restaurant in Dallas

Subject: Poor Customer Service Experience at Abrams Location – May 29, 2025

To Whom It May Concern,

I am writing to formally express my disappointment regarding the service my husband and son received at your Bahama Buck’s Abrams location on May 29, 2025, at approximately 11:56 a.m.

Upon entering the store, they were not greeted by any of the employees. Although the staff looked up and made eye contact, they quickly looked back down without offering a welcome or acknowledgment. My husband said “hello” to the team, but instead of responding, they exchanged looks among themselves and still remained silent. He repeated his greeting and asked if someone could take his order.

The individual who stepped forward simply said, “Name,” without any courtesy or basic customer service phrasing such as “Can I please get a name for the order?” When my husband asked them to hold on, the employee immediately repeated “Name” without giving him the time to respond properly. At that point, he said “Never mind,” and chose to leave due to the dismissive attitude.

As a parent and a customer, I find this very disheartening. While I appreciate that your company employs young individuals—especially during the summer—I believe it is vital that they are properly trained in customer service fundamentals. This Abrams location is the only Bahama Buck’s in our area for miles, and unfortunately, we will not be returning after this experience, despite how much our children enjoy your shaved ice.

I hope this feedback encourages leadership to re-evaluate staff training at this location. Customer service is a reflection of your brand, and first impressions matter—especially when it comes to family-oriented businesses like...

Update: After emailing the owner Jessica, she was great and explained the situation and what has been going on with counterfeit bills the last few months. My heart goes out to her and and her family. We are going to give this place another try (and take smaller bills this time). I appreciate that she took time out of her schedule to get back to me personally. Personal service such as this goes a long way.

Original Post: My husband and I took my daughter to Bahama Buck's on a Sunday to get sno-cones. All we had on us was a $100 bill (cash). The place was packed so we know they had change. When we walked up to the counter to place our order and my husband pulled out the cash we were told that they would not accept a $100. What?!?! The girl behind the counter stated that they had accepted a counterfeit bill recently and they could no longer accept $100's. My 9 year old daughter was devastated because we had to leave with no sno-cones. I understand that the store wants to make sure they do not accept fake bills but can you not get the pen that marks the bill to show it is real??? There are people out here who are using cash because that is all they have. My husband and I don't use credit cards because we don't want the debt. We were very disappointed and will not be going back. Please consider training your people on how to accept cash. Our society is way too dependent on plastic and there are still people out there who...

I went there in the middle of the day and there was no one else there. There were two little girls (probably around 9 and 12 years old) and the older of the two came and took my order. It was very charming and kind of cute and she was very nice and polite to me. The younger one called in a young guy (around 20ish id guess) and he helped the older girl make my order. I stayed in the store to eat the top of the shaved ice so that I wouldn't spill any in my car. While there an older lady ( I assume the owner) came in was doing something and one of the girls laughed at something and the older lady turned and YELLED at her. Saying something like "ITS NOT FUNNY AND YOU NEED TO BE MORE PROFESSIONAL!!"

I was shocked and If those little girls weren't there I'd probably cuss her out because of how mad that made me. I didn't find her laughing a problem but the way that woman yelled at her WAS UNPROFESSIONAL and right in front of a customer none the less. I feel bad for those kids too because one of them is helping them out and the woman wanted to act like that I can only assume she treats them like that a lot. I don't care if they're her kids or what, you don't talk to people like that and especially not children. Definitely won't be spending my money...