Burger King — Restaurant in Dallas

Yes I want to just Burger King and I was already in line for more than 10 minutes waiting on my order I asked for two bacon cheeseburger with a bacon on the side extra pickles and extra onion headed to the Burger okay she said fine she made my order when I got to the window I pay for my order when I pulled off I drove across the street to Walgreens in line at the pharmacy over there both of my burgers were cold I'll call back to the store 4 times nobody answer the phone the cheese was not melted the bun was cold and also the meat was cold I went back in the Drive-Thru and told them that I wanted new Burgers because my burger was cold I ask for the manager he came to the drive-thru speaking ask me what do you want and I told him what I just left here I haven't even been gone 5 minutes and my burgers are cold so I get to the window I give him the burglars he look at it I took pictures of the burger he looked at it he said okay I'm going to fix the problem he went and warm stuff up in the microwave and gave it back to me I would like a refund I would like my money back I will also like apology from the manager was on duty and I took pictures of everything and I kept my receipt because it's unacceptable you already waiting in line 10 minutes then you only had three people working at Burger King in that day and my food is cold give me the same food back I think that's unacceptable and I don't think I should be tolerated I should have been refunded my money at all for some fresh food I was getting the same food back actually taking food from me in the Drive-Thru window is cross-contamination but they don't seem to care about that and the girl who work in drive-thru told him she just left here and she said that somebody else cooking and they were shaking their head because I was...

I will never come back to this location. No customers inside, and looks like no one in the drive thru. I pulled into the drive thru. No one acknowledged that I was there. Then after about 3 or 4 minutes someone comes over the speaker and says we will be with you in a minute. Then after ten minutes they take my order. I drive around and there are two more cars in line. One at the window, and one that had been pulled up waiting on her order. I sit in line behind these two cars for about 20 minutes. The car that was pulled up gets out and goes inside. Then after 5 minutes, comes back out. The line still hasn't moved. Then an employee comes out and take some bags to the car that is pulled up. That car leaves. The car at the window gets their food a few minutes later and leaves. Then I pull up to the window and was told my total. I asked if my food was prepared the way I asked. And someone behind the cashier asks if I really want it that way. I was like yes. Is there somethi g wrong. Then my order was remade. Not once did anyone apologize for the wait. They acted like nothing was wrong. I worked in fast food for 12 years, and currently work in retail. I have never treated a customer like that.That was the worst customer service that I have ever experienced. I will never go to this...

It's the morning of March31st 2022 Not only have we never been to this location before But we don't even really order fast food in my office but every once in a while We order it. So we ordered the same menu item My co-worker and I. We ordered the croissant sandwich meal with hash browns Large Iced coffee but we were quickly told they don't sell large only medium so we said let's get that. So why would she Give us the ice coffee small Child size But still charge for the medium despite the drink being medium we asked for large and ok with a medium not small. When we called to speak to a manager the phone is never answered poor customer service and the female that works the register and drive through needs to find a new job in a warehouse because her people skills are horrible. You are starting someone's day ma'am and just because you are having a bad day or life whatever do not project that into people you don't know first impressions are everything. Need less to say thank goodness we don't eat fast food daily because I could only imagine the frustration and this was once in more than 8 months I'm offended and disappointed I've...