Jack in the Box — Restaurant in Dallas

There is a sign (promotional) that is large and brown that clearly says COMBO 5.49 with a description in the lower left of the sign that says, small fry and small drink Dr. Pepper is a registered trademark, However, when I ordered it they attemped to charge me $6.99 when I questioned this a man came out the back door to review the sign and verified I was reading it right but then told me, "that's just the way it is"?? I then pulled to the window and asked to speak to the manager that said he didn't care what the sign said it was $6.99??? I asked for the store# and the number to corporate office and the manager refused, yelled at me and then called the police to make me leave. The police arrived, agreed with me and ask the manager if there was something they needed to correct because the sign CLEARLY said COMBO to which the manager replied,"I don't know"?? The police told me it was a civil matter and advised me to contact corporate. MANAGER VERY DISRESPECTFUL AND RUDE! Caused a scene and called police instead of fixing THEIR issue??? WORST EXPERIENCE EVER please don't wait in that LONG LINE to be...

Rude staff. I arrived to order for a postmates delivery and the clerk seemed kind but I could sense something wasn't quite right. She never handed me the items in my hand. She would slap it down on the counter. As I prepared to leave I realized I wasnt given a receipt. So I asked for it and she quickly told me the machine doesn't work. So I asked if all of them are broken because I must take a photo of my receipt and need it. She began speaking spanish to the manager then tells me she (the manager) will find out whats wrong with the machine. She came and loaded the machine with paper and walked away. The girl then comes and slaps a receipt onto the counter at the other end and walked away. I went over to pick it up and asked was it for me she just said yeah and kept moving. I made the statement it would nice if you couldve handed it to me the way I handed you my money. These places really need customer service training. It's not always about the food, it's about the experience! Make your customer feel important and appreciated and they'll return, even if the food isn't all that....

Here's a doozy for you. Ordered Uber Eats after a 13 hour night shift at the hospital cuz the only 24 hour joint around is this Crack in the Box. First driver gets there and they tell him they already gave my food to someone else and won't remake it. That driver cancels, and it assigns a new driver, 10 minutes later I have a different driver tell me the same thing, and they say I have to come up to the location myself if I want my food. I proceed to drive up there to get my order and they tell me they are closed... I try to explain that I'm the person that's order was given away incorrectly and that they told me to come up there to get my food personally, and they just stopped responding through the speaker. I drove up to the window and the guy and lady inside were just sitting on their phones ignoring me. Glad I saw their faces, cuz if I ever see them wheeled through the ER doors, I can honestly say I'll ignore them just the same.

Close this location and put in a...