Dunkin' — Restaurant in Dallas

dunkin has really gone down hill this past year, i can’t rely on any dunkin in the nepa area anymore for my drink being made correctly. what’s most frustrating is that they never add any syrup/cold foam in my drinks, which i always order and pay for. this dunkin in dallas, however, really stands out to me. tonight i got a sabrina’s brown sugar shaken espresso, which comes with brown sugar syrup. i took a sip and it was just espresso and milk, there was nothing sweet in it at all. i also did not order my drink with less ice, so tell me why my drink was only filled up to an INCH below the top of the cup? this is the second time in a month this has happened to me at this particular dunkin. the first time this happened i ordered an iced latte with the holiday cookie syrup and the cookie cold foam. it obviously didn’t have any cold foam on it when they handed it to me, so i asked them for it and they put some on. i drove away and tasted the latte, and the only sweet thing in it was the cold foam. i walked into the dunkin this time and said they didn’t put any of the syrup i ordered in it. i guess i didn’t get the name of the syrup correctly, because they acted like they didn’t know what it was while i described it, and then they just corrected me verbally and made me a new drink without saying a word. like … sorry you made my drink entirely wrong? beyond disappointed and frustrated with dunkin in...

I stopped in this Dunkin' Donuts tonight around 6:00 after I got a haircut and I ordered a small Dunkin midnight black and when I got my coffee like always I open the lid look for grinds and I smell it and then I taste it and it wasn't Dunkin midnight and so I said this isn't Dunkin midnight and some lady said we don't make Dunkin midnight at this time of the day we just put an espresso shot in our original blend so I said to her that's not what I ordered I ordered Dunkin midnight that's not great service that is lying to a customer I'm an auto mechanic and I work at a shop that sells parts too and if you come in and ask for Raybestos ceramic brakes and you get a box with Raybestos on it and then you open it and see that you got Raybestos metallic brakes in it that's not really fair and that's the same thing that this Dunkin' Donuts did don't go there they lie to their customers I asked for a refund and I got my refund. I'll just stick to the Dunkin' Donuts that is 5 minutes from where I live in West Pittston they always make the Dunkin midnight for me...

I’ve been a regular at this Dunkin’ for a long time, usually stopping in once or twice a day. The location is great, and most of the staff are hardworking and kind. That’s why it’s so disappointing to see how Landon (if I have his name right) treats people when he’s working.

His attitude toward some of the employees is flat-out unacceptable. I’ve witnessed girls crying after dealing with him, and one even told me directly that he’s mean and catty. It’s not just “tough love” or a bad day—this is ongoing behavior that’s hurting morale and creating a toxic environment.

As someone who works in HR, I can tell you this kind of treatment may seem small on the surface, but it has a huge impact. Good employees don’t stay in hostile work environments, and customers notice when the atmosphere shifts. I certainly have.

No one asked me to write this—I’m doing it because I hate to see a good team dragged down. But if nothing changes, I’ll take my business to the other Dunkin’...