Honey Berry Pancakes and Cafe — Restaurant in Dallas

We had a horrible, horrible experience at Honey Berry on Mother's Day. I got on the waitlist around 10:30 a.m., knowing it would be busy on Mother's Day. We planned our entire morning around brunch at Honey Berry, getting our errands done early so we could eat and relax in the afternoon.

I received a text at 11:32 a.m. stating "we're busier than usual," which pushed our estimated seating time back 30ish more minutes. This is what the text said verbatim: "We're busier than usual. Your estimated seating time: 12:22pm-12:42pm. See place in line: yelp.to/oFSFnoqmXQ. Replay 2 to confirm, 3 to cancel."

This text said nothing about getting taken off the waitlist if you didn't confirm. We were running errands and I missed the text, so I didn't confirm OR cancel.

At 12:15, I got a text that said verbatim: "Honey Berry Cafe: Your table is ready. Please see the host to be seated. Reply 3 to cancel." This text was received 7 minutes earlier than the previous text specified. The good news was we were already on our way to Honey Berry, about 4 minutes out when we received the text.

When we were pulling up, I received another text that said "Your name has been taken off the waitlist. If this is a mistake, please let us know or join the waitlist again. Hope to see you next time."

I didn't think anything of it since we were there and I was walking inside. I was inside Honey Berry, waiting in the line to talk to the host by 12:19-12:20. When I got to the host (a couple of minutes later because there was a line), I told her we had arrived and were ready, and she said I'd have to rejoin the waitlist and it's busy and basically "too bad." I was shocked. I'm still shocked a couple of weeks later.

She was rude, dismissive, and made zero effort to help us out in this situation. Our table was ready earlier than we were told it would be. Despite our table being ready early, we were still there and ready to be seated within a couple of minutes. We should have been accommodated. It's basic customer service, especially for regulars who live in the neighborhood and spend a lot of money at your establishment. It was Mother's Day, and we'd been on the waitlist for 2 hours. The situation was RIDICULOUS. I would have stayed and fought her decision not to seat us but I was so upset I just left. My husband was walking in with our baby so confused. Just horrible all around. Train your people better. Get better systems. I don't know... but this experience was embarrassing for your team. Hopefully the young lady who turned us away gets a lot of support from management, because you're going to lose more customers if she continues to treat people with such disrespect and...

My husband and I took our two kids to have breakfast here on Sunday and it was the worst experience I ever had. I called ahead and made a reservation. When we got there, the hostess didn’t even acknowledge us. I said excuse me and she looked up annoyed and I told her this is our first time being here and we are unsure of what we need to do. She said check in online I said oh I called ahead and made a reservation. She said no you didn’t. We don’t do that. I said yes I did and she asked my name and I gave it to her. She goes. Oh yes here it is just stand over there and wait a moment and we’ll get a table ready for you so we off to the side and ask her is it OK if I sit outside because it was so hot in the restaurant I mean, it was busy fool I understand, but it was very hot so she again makes a face and tells another hostess cause I am an earshot so I can hear her they want to sit outside. She’s like yeah OK no problem so they take us outside and all the tables of purses are dirty and she’s like let me get someone to clean off the table for you and so she went outside and we’re waiting for a while well, I happen to see a lady cleaning tables and I asked her I said would you mind coming to clean this table for me and she said yeah no of course she was very nice. She went to the table cleaned it off. I started helping her put stuff away in her bucket and the hostess came back out says don’t do that. That’s her job with an attitude and I’m like I don’t mind helping her clean off the table. This is where we wanted to sit so she rolled her eyes and went away again. The waitress then came took her drink order. I asked for hot chocolate she brought me coffee. My husband asked for sweet tea and she brought him unsweet tea. When I told her I wanted hot chocolate she said no you asked for coffee and I said no, I asked for hot chocolate and my husband asked her soup, sweet tea and she goes it’s teaand then turns around and walks awayz we finish our beverages before our food even comes out and when it comes out, we don’t even have silverware so I told my husband please go get me some silverware because it’ll be another hour before they come in to. He finally got me some silverware. Our food was already cold. It was the worst experience I’ve ever had. I will never go back...

I wanted more of a traditional breakfast so I ordered 2 eggs over easy with bacon, hashbrowns, pancakes, and toast on the side. I will say that I wasn't expecting to the toast to be as big as it was but I wasnt mad about it. The pancakes that came with my order were regular pancakes but they were the perfect combination of fluffy and sweet. The rest of my breakfast tasted the same as you would get anywhere else, good but basic. I didnt take pictures of my friend's order but one of them got the Eggs Benedict and said that it leaned on the salty side. My other friend got the red velvet pancakes and she really like them. She mentioned that they were rather sweet but good all the same. We also took part in the bottomless mimosas for $25 which is worth it if you have the opportunity to get multiple. As other reviewers have mentioned this place does get rather busy. We were fortunate enough to get there before the morning rush so we didnt have a wait, but the setup of this establishment does make it a bit crowded even when seated. I absolutely agree with other comments regarding being rushed. If you are looking to meet friends and catch up while having some brunch and bottomless mimosas this may not be the place for you. I left this place feeling miserable. Don't get me wrong I love an attentive server but at times it felt like borderline harassment how many times they come to check on you. I felt rushed to order, rushed to eat my food, and felt like I had to pound back some mimosas just to feel like I was getting my monies worth. I'm not sure if this is the behavior of certain servers or the culture they've created with their staff but it's not really the vibe I'm going for first thing in the morning. My final review: I wasnt too adventurous with the food but what I personally had you can find at any ihop or denny's. I might go back there if a friend wanted to try it out but I'm not jumping hurdles to make my way back there myself. The decor is cute and although the wait staff is friendly be prepared to eat and drink your food at world record speed or be faced with the constant "do you need anything else" questions from your server...