JuiceLand — Restaurant in Dallas

I had a very unprofessional experience at this JuiceLand. When I walked in, I asked if they had a restroom. The young man either supervisor or manager told me no, but said I could use the one next door at Jersey Mike’s. I told him I wanted to order a Wild Child smoothie and asked if I should pay before or after. I specifically said I did not want my smoothie prepared until I returned from the restroom, and both the manager and the young lady working told me multiple times they would wait until I came back to make it.

As I was paying, I noticed the young lady already starting to put ingredients in the blender. I asked if that was for my smoothie, and she said yes. I reminded her that both she and the manager told me they would not make it until I came back. She looked me in the eye and assured me she would stop and wait. I thanked her and left to use the restroom next door.

When I returned, two customers were in the store still waiting to order. The manager immediately tried to hand me a smoothie that had already been made. I told him directly, “This is not what we agreed upon. You said you would wait until I returned to make my smoothie.” Instead of honoring that, he gave excuses and became combative. I asked him to either remake the smoothie fresh as promised, or issue me a refund. He refused to do either.

The other customers waiting even decided to leave, saying the staff should have honored what they told me. In the end, I left with no refund and no smoothie. This was unprofessional, dishonest, and terrible customer service. If you tell a customer you will wait to make their order, you should honor your word. I will not be returning to this location. He got flustered and threatened to call security. I decided to go ahead and leave . But I will never return to this location again. Here is a video of this young man, so please be aware when you go this location they want your money with not value or respect...

My experience overall was just bland. I asked sfor the add on chocolate chips, and when I received my drink I didn’t taste or see them. I went back to ask if I could get just get a little cup of chocolate chips to just throw in it because it looks like it isn’t in there. The girl who made my drink was kind of just rude and defensive when responding to me, and in the end she didn’t give me my add on. When having to pay for a $9 drink you expect all what...

I stopped by JuiceLand this morning and picked up an açaí bowl—definitely a great start to the day! The bowl was fresh, perfectly blended, and topped with a generous mix of fruit, granola, and honey. The ingredients tasted clean and energizing. Staff was friendly and quick, even during the morning rush , the manager marissa was amazing to let me know that she apologized for the delay! I’ll definitely be back for...