Pizza Hut — Restaurant in Dallas

The worst experience ever ordering a pizza. After ordering for delivery ASAP, my email confirmation arrived at 6:08 pm. Only it stated the delivery wouldn't be until 9::30 pm. Meanwhile the webpage still wasn't providing an estimated delivery time. After refreshing the page, it came up with an estmated 210 minute wait time.

I called the number being shown for my store and chose the option to cancel my order. At which time their side hung up on me.

Called again and chose the option to order and got a live person. Only it was a call center and while they can take orders, they can't cancel orders (what BS) and was told only the store could do that and was transferred to the local store. After 10 minutes on hold, their side hung up on me.

Called a thrid time and once again, after 10 minutes on hold, was hung up on.

Now, I have to get dressed to go out and drive to the store to cancel the order. The young girl at the register only had a blank expression when I asked about why their phone system would hang up on me 3 times and went to get the manager.

The manager refused to even come out of the office in the back of the store to take a complaint personally.

After I get home, I call their main customer service # and was told their area manager would be getting in touch with me in the next 2-3 days. That didn't happen either.

Not only has this location missed multiple opportunites to sell pizza since they opened because they don't have drivers available 2/3 of the time (somethng the previous store I've ordered from over the last 12 years never had an issue with), but even though they have no delivery, their corporate business model doesn't allow me to order from the store closest to me that does have delivery.

Pizza Hut, you've lost my...

Vista Wood Pizza Hut Location Is Ver Horrible. They Only Have 2 Young Ladies That Are Very Sweet. The Management Is EXTREMELY Poor. I Ordered Online From Work, Gets In Grab My Order, Didn’t Open My Order (That’s On Me) So I Get Home It’s Missing My Jalapeños & My BBQ Wings We’re Super Old Like They We’re Ordered Earlier From A Prior Order & Just Left In There Warmer & Gave To Me When My Order Came Through They Computer. I Take It Back. The Lovely Lady At The Front Gets It Remade But It’s Comes Out Incorrect Again This Time No Pepperoni. So I Ask For A Refund & I Bet Yal Know How That Went. She Said They Policy Is They Don’t Give Refunds Especially When Half The Pizza Is Missing 😂 Half The Pizza 😂😂😂 Mind You The Pizza Wasnt Even What I Ordered So Why Would Half The Pizza Be Eaten 🤦🏾‍♀️ Okay So Her & Her WHOLE Team Stood At The Counter Talking Trash. She Let Me Know That I Can Complain But She Receives The Complaints So Nothing Will Be Done. I Went On & Asked For Her Boss Number She Said They We’re Franchise So They Had No Number. She Let The Children Run The Store. She Laughs & Carry On With The Staff Instead Of Enforcing Standards I Know Should Be Enforced. All You See Is Horrible Comments About This Location & That’s Sad. When A Manager Is Dealing With A Customer Complaint The Whole Staff Shouldn’t Be Standing Behind Her Making Rude Jokes & Comments. I Didn’t Even Know If They Were Workers Or Just Friends Because Only About 3 Workers...

If I could this Pizza Hut location zero stars I most definitely would. When I arrived there 2 employees was talking so loud about who likes who and what they doing after work. Once I got my order I check my pizza and it was burnt and couldn't understand why they thought someone would even eat that type of pizza so I asked them to remake it and the cashier got an attitude and snatched the pizza box from me. I also checked my chocolate chip cookie cake and that was burnt all around the ends so let's just say the only part that you could eat was end part so I ended up throwing it all in the trash, my garlic knots didn't come with the sauce and when I asked where it was at she said it doesn't come with it and tried to charge me for it when it clearly says that sauce comes with it, and my pasta was the only thing that was good so all that to say I will never eat from this Pizza Hut again I'll rather go to Wing Stop that's in the same parking lot then to go here or I would go to Domino's but definitely not here.. I'm not sure where did the customer service go but it...