Starbucks — Restaurant in Dallas

Either the the cashier or the management is bad at this place. I drove all the way from home and went there to grab coffee because it was close to my work place. At first I ordered my venti latte and as I was ready to pay, the system was done. Then she said , you have to pay cash, I told her I have only card then she told me to go get cash from Kroger cashier. Then they said I have to pay convenience fee to get a cash back. Even though that was ridiculous , I said that is fine. But since my card was credit card, they couldn’t give me cash back. All this process was wasting my time, at the end I told her I have done my part and I really want to pay and get my coffee. She said I am sorry I can’t do anything if you can’t get a cash. She has already wasted my time. Coffee is already made. As all the inconveniences was caused by them, i at least expect the already made coffee should be given and apology offered. But she sat there with the already made coffee with insincere apology. But shiny ha coffee , Starbucks didn’t profit and she made one customer late to work...

If I could give this place no stars I would. EVERY SINGLE TIME I COME they don’t have what I want! I usually get a cold brew. Former barista here when you’re down to like two-three pitchers of Cold Brew heres an idea start making more because it does take 20 hours. Like that you’ll never be out! Its crazy. Its like the 20th time that I show up and don’t have what I want. Also with the exception of the middle age former Kroger cashier, the rest of the employees are too busy on the phone having conversations, or on their phones just in general and make it seem like Starbucks is the last place...

What an awful experience. I had placed an online order, just to have to wait 20 minutes in store, to find out they didn't have my food. Not only did they not have my food, they also charged me for what I didn't get! I tried calling starbucks there at kroger to be told they have no refund authority. I then was asked to call the managers, who quickly forwarded me to someone else to tell me I have to PHYSICALLY come back to the store to recieve a refund on the $20 of food I ordered. Wow! Impressively annoying. Never ordering from...