no hate to the workers. the customer service on the cashier and order-taking front is perfectly fine, about as good as a fast food restaurant wold have. it isnt their fault, im sure. but by god, please, if you're going to come here because it's cheaper, just save up for taco bell. the food quality is mediocre, it's 50/50 if it'll come disastrously prepared or not, and i frequently find random ingredients in my food- like my girlfriend found a tomato in her bean and cheese burrito...??? the tomatoes here taste terrible every single time i come here, and for some reason the lettuce is always slimy as if it's gone bad or is going bad, like baby carrots... ive been coming here since it first opened, and i tolerated it for a while- honestly chalked it up to preparing the food weirdly. but it's gotten progressively worse and worse everytime i've come here. everytime i order something with tomatoes, the tomatoes have an alcoholic smell and taste and leaves an almost fish-like aftertaste in my mouth. for some reason, we got burgers with diced tomatoes? the kind you would put on a taco... when all of the pictures we saw showed thinly cut slices of tomato. i dont get a stomachache when i eat anything else, even the chili, but ANYTHING that includes tomatoes tastes abysmal.
i have doubts that the ingredients here are fresh. ...i don't think anytime i've come here (even my first time), they've ever tasted fresh. if you have stomach problems, are sick/prone to stomach or gut problems, please, spare yourself the vomit and do...
Read moreFirst bad experience here, but it is a full stop experience, and I'll never return.
I always order vegetarian. Ordered a box with a customized vegetarian burrito, NO MEAT, I have a very serious intolerance to meat protein that usually requires medical care. There was chicken in my burrito. I immediately vomited twice and began to feel ill.
I took it back, and the employee who claimed to be a manager was indifferent and was not refunding my order. She said her screen said "add grilled chicken", a blatant lie- which I pointed out, as I could see her screen AND my receipt. There was only a "grilled" option, which like other restaurants, means the tortilla is grilled or pressed. NO MENTION OF MEAT. I was nauseous standing there and had to use their restroom to vomit while she did nothing at all to resolve the issue and said she couldn't refund the order.
No empathy, no professionalism, lied to me, and did not resolve the issue. I left very sick. I'm glad I carry my epipen. Had I consumed more of the burrito without realizing, this situation would have been very different.
The mistake could have been forgiven, but the way I was treated would need to improve to be bad. No regard for my experience at all. If you have an allergy or food intolerance, be careful with this place. You may end up sick, treated as if you are a waste of their time, and at a loss of money.
Do better, Del Taco. GMs, train your...
Read moreMy wife told me she never tried this place so after being at Lowe's we thought we'd give it a try one night about 8:00.. we went inside and ate in the dining room which was extremely clean, and I'd have to say even the restrooms were very clean. I've never been here it took me a minute to decide what I wanted to order off the menu the very kind young lady told me to take my time and just let her know when when I was ready. After finally making up my mind and my wife too we asked a few questions about certain items she answered with a smile and without hesitation placed our order received our food and have to be honest it beats taco Bell hands down. I can tell you this if I have a choice between the two del taco will be the choice that my wife and I will pick. If you've never tried them stop by give them a try pricing might seem a little bit high but when you compare their burrito compared to taco Bell's it's twice the size much better customer service and the quality and taste is out of this world . So stop by and let them earn your business I can promise you I do not believe that you would be disappointed if you are it would be a big...
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