Krystal — Restaurant in Dalton

My boyfriend and I went in to eat one day and we ordered a number 1 combo and a number 2 combo. We waited for a very long time for our order. Other people that came in after us received there's before us. We patiently waited at our table for over 20 minutes. Finally we went and asked what was taking so long. They said there screen didn't show our order for some reason and they got our order after we gave them our receipt to show them what we ordered, the receipt we never got back. A manager, a lady that I cant remember her name said for us to come back at "anytime"and she would give us a free meal for us having to wait so long. She took the name and said she would leave it in the office for when we come back.I came back after about 3 weeks to ask for the meal. I even told them I didn't even want both combos only 3 Krystals. The lady said she had to ask her GM for me to pull around to the window. She came over and said that she wont honor anything after 2 weeks and that I needed a receipt for proof. The receipt I NEVER received back and after she said "anytime" not 2 weeks. They refused to honor what they said. Might I also add that when I walked over to ask for our meal while we was there waiting for so long that the floor and the store itself was absolutely disgusting. Bad service, refused to fix their mistake and very unclean. I absolutely do NOT recommend this place to anyone and I will NOT be returning. I work in retail and this is not how customers...

The Krystal were a mess. The buns were crooked, the bus were squished, the meat was falling off the buns along with the pickles and cheese. I had to put them back together to eat them. They came off of a grill that had been out of time for a while. I have worked at Krystal 3 times in my life, 1976, 1978, 1993 and I know how they get when the grill is out. They were crispy and dry on the edges and just way too flat and dry and not from a lamp. The fries were tiny broken bits and cold and hard. I don't know what's going on with Krystal the last few times I've been there but it's going to be a while before I go back and I use to go 2 or 3 times a month. My husband got chick's and the meat was dry and the buns squished. He got a .99 sundae and the bowl wasn't even half full of ice cream. Next time we'll go to Checkers. We'll get a big burger with fixins, on a big bun, fresh and hot and fries so hot they burn your mouth and a good full shake for hubby. Krystal is over priced compared to the size of the burgers and there's nothing special about them anymore. I felt so cheated. I won't go back. You better do something about that store or you're going to lose lots of customers. By the way, they weren't...

I'm not sure what your company has done to this location, but the changes have abysmal results. It appears from an outside perspective as if you obliterated the staff and kept one very good worker but have not supplemented any help except for management who are not helpful nor knowledgeable. I just witnessed a different customer order their Krystals with no onions and when he received them he had to bring them back to the counter, as they had onions. The male manager in a black and yellow shirt told the customer to make sure they weren't just on the edge of the sandwiches and then didn't even apologize to the gentleman customer when he was shown the presence of said onions. I have never seen such blatant disregard for customer service, and will no longer contribute my hard earned money to this establishment. Plus, they are very clearly trying to fudge their drive thru numbers by having every single drive thru customer pull forward past the window, resulting in even longer wait times, even more exhausted employees, and dissatisfied patrons. Mismanagement has ruined...