Krispy Kreme — Restaurant in Daly City

Me and my boyfriend have ordered limited edition dozens from this location multiple times and typically they do not include what is advertised, to the point that we stopped using the drive thru so that we could watch them and double check. Today, we went to get the Scooby Doo dozen. I asked to make sure that each of the 2 monster donuts they had would be included, in other words, not duplicates as there are technically 3 different monster toppers. The employee assured me that there are 3 monster donuts in each box. I don't think she understood what I was asking but I said "great" and moved on. She instantly has the box of clearly prepackaged donuts ready for us. I thought it was odd that the box was prepackaged.... Immediately, as my boyfriend was paying for the dozen, I noticed that there was a chocolate iced donut with sprinkles in the box that was not part of the dozen and that clearly we did not get all the donuts that we were promised (3 of each of the Scooby themed ones). We went over to a table to look at what was actually in the box. There were NO monster donuts, and instead 3 chocolate with sprinkles. We went up to the counter where we were ignored for over 2 minutes (it wasn't busy) at which point we tried to show someone who I assume is the manager our dozen and explained that we were not given any monster donuts as promised. She told us they were out. We pointed to the 2 trays of them in the display case. She then tried to explain that the donuts in the case are for display only and that they are 4 days old. What? I've never heard of Krispy Kreme having display only donuts, and even still, why display something that is not available to sell?? After she realized that we were not satisfied with that outcome she replaced the chocolate donuts with the monster donuts that are supposedly 4 days old! What? Are they 4 days old and unavailable or not? We left at that point upset with nothing left to say. It is upsetting to have been lied to multiple times and now we have no idea if the monster donuts are even safe to eat, or if any of these donuts are safe to eat since they are prepackaged?? How old are they? Why prepackaged something that isn't correct? This location is running a scam as they never give you what you order. If they are honestly out of something then 1. It shouldn't be on display, and 2. Just be honest about it!!! I wouldn't have been upset if they just weren't there at all and the employees informed me they were out and so they would be substituted. It's almost like the manager didn't want to talk to us because she already knew our...

*Update: They eventually did get delivered after my phone call to the driver, and my husband did receive two phone calls but was out on emergency medical calls and couldn't answer. Still wish she would have called me if she didn't see the fire station per instructions. Will raise the review to three stars for trying to make it right. I will mention that even though you are going through their website, the order gets delivered via a company called DoorDash.

DO NOT DO DELIVERY!

Ordered two dozen donuts from this location for my husband's birthday (since he'll be working and we're hours away). Wrote in the notes that it was going to * at the fire station. Provided my number and his on the form. Delivery for 8am. I see them in route, great. Then, a photo of the boxes left "next door" on a bench. There is no next door, and I've never seen this bench before, so I call. I could barely understand the driver, but they thanked me for calling and for added instructions. They first said the donuts were still in their car, but they'd go back to the area and call in 15 minutes (which would be opposite of the photo left in the text thread). We're over 30 minutes and haven't heard anything. Called Krispy Kreme to just get my money back, and at 8:47am there won't be any Manager for the day until 3 p.m. Don't waste your time. They won't call if they have questions on the delivery, they don't read the instructions that tell them what kind of building they are going to and they won't call the recipient to make sure they come out to receive it. All around one of the worst experiences I've had with a...

My name is Sharlene, I saw this ad for a coupon (50% off), I thought it was $10.00 per dozen, so I went ahead and purchased $20.00 and I thought I could get 1 dozen at $10.00 and I can get another dozen at a different time. If the price is going to be the same when I purchased from your store $11.49, why bother to purchase the couple from the beginning?

When I got there that was not the case as the supervisor, her name is May Oun (?), tried to explain but first I didn’t understand and I asked who what want to buy two at the same time when you can’t finish and she replied “THIS IS YOUR PROBLEM NOT MINE”. When I tried to let her know that this is not the way to talk to customers she just looked at me with a condescending attitude, after that when I asked for an extra bag so I can give the other dozen to someone else she just throw the bag in with an big attitude and didn’t even help me separate the two boxes.

As a customer service or supervisor you should be professional, not giving customers any attitude, I have be dealing with customer services for past 16 years, I have never had this kind of experience from anyone.

Krisy Kreme Doughnuts is a big company and if this is how your company trains your employees, it is UNACCEPTABLE.

I thought I should bring this to your...