Round Table Pizza — Restaurant in Dana Point

We love Round Table in our house. We had an Uber eats credit, so we ordered from this location, which is not our regular. We love the chicken garlic supreme pizza. I’m allergic to tomatoes, so we order it without, but it regularly comes with a white sauce. Perfection!

Tonight, somehow, our pizza arrived with red sauce. I called the shop right away and Allondra was so friendly and helpful. She wasn’t sure if they’d be able to remedy it, or if I’d have to call Uber eats - PLEASE NO - but Allondra came back on and said her manager approved a new pizza to be made and sent out right away. So easy! The delivery guy was so nice and apologetic, too, even though it wasn’t his fault!

Mistakes happen, but how you handle them says everything, and everyone at this location handled this so well! I will definitely order...

Thank you to Juan!!! My 2 boys and their friend walked home from baseball today and stopped in for some food. They are very inexperienced restaurant goers by themselves and the stop wasn’t planned so they didn’t come with a lot of money. They ordered what they thought would be right for the $27 they had and ended up being a little short and didn’t have enough for tip. They said Juan was super nice to them and told them don’t worry about it and treated them very nicely. I called the store to thank him and offer $ and he again said no worries. As a mom I truly appreciate the treatment of the kids in your restaurant and I know they felt big and independent and happy there! ...

UPDATE: Received a call from Carmen, general manager. She apologized for my disappointing experience with my pizza yesterday. I appreciate the follow up and offer for a replacement pizza. I will give them a second chance. Will revise rating after the next pizza order.

Normally I’ve liked the pizza at this location. Called at 5:30pm to say I wouldn’t be picking up my pizza at 6:30 as planned and changed the time to 7:30. Evidently they still made it to be picked up at 6:30 and let it sit out on the counter for an hour getting cold and soggy. Won’t be going back to that...