Habit Burger & Grill — Restaurant in Dana Point

Had a terrible experience here yesterday. My bf and I went through the drive through and ordered our food. Drove alllll the way home to realize that our Santa Barbara char was all but bread tomatoes and lettuce. Don’t know how they forgot to include the MAIN ingredient. But the most annoying part of it was going back and then looking at me like I was the dummy dumb dumb that made the mistake. As I’m sure you’re aware that drive thru line moved rather slowly and to have to sit in it twice was a nightmare. The woman at the corporate office told me to go through the drive thru again so the employee would recognize me when I told them they messed up. The lady on the voice com sounded annoyed that I was telling them they messed up on the order. When I finally made it to the front they looked at me as if I was in the wrong for going back and REQUESTING THE FOOD I PAID FOR. you’d think they would be nice enough to apologize, take accountability for having us have to drive all the way back there. But no she looked annoyed, and bothered. Not that we were expecting anything free out of it. It I have worded in customer service my entire life. Not a complimentary fry, a shake nothing. Just here’s your meal and later. Terrible service and terrible representation of a company. Never going back. On top of that they took it out on my meal my burger fell apart, there was a pound of mayo and everything looked like it was just jammed into the...

I think this place has changed ownership recently and it has gone downhill fast ! I had a bad experience inside the restaurant a few weeks ago with fries that Were cold and sent back and Then they proceeded to give me fries that weren’t cooked all the way . The staff used to be really friendly and now they won’t even talk to you. They’ve done away with their plastic bags which makes no sense since greasy food soaks through paper bags and it seems like they’re trying to save money at any cost like keeping their condiments behind the counter. The music Inside this restaurant has changed also it used to be classic rock and now it’s a soul music. So today I decided to give them one more chance and I went through the drive-through at 12:26 am . Well my fries were cold once again And the Hispanic girl at the drive-through shoved my 2 Santa Barbara chars in a small paper bag . Of course turning them sideways made the hamburgers fall apart and the bag was leaking at the bottom before I got home. I asked her for two large ranch and she didn’t even acknowledge me and I wasn’t surprised when I came home there was two small ranch in my bag . She proceeded to give me a dirty look and never displayed any effort to talk to me. She had a plastic water cup asking for tips as you drove up to the drive thru window. My advice choose another Habit Burger...

Where to begin....I will start with the new Original Impossible burger. I am super excited The Habit finally has a Impossible patty. However, I have definitely had better Impossible burgers. Ruby's being one of them. I put The Habit burger above Burger King beacuse it's not as greasy. As for taste it is just pretty plain. It reminds me of the horrible Veggie patty Red Robin offers. Now not as bad I just got a reminder of that burger when I tasted this new Original Burger. I have been here for around 40+ minutes and not a single person has come out to clean tables I ate on a dirty table. I will also note that since I have been here not a single person has come to dine-in. There was one lady who ordered for to-go. They are semi busy in the Drive-through. Next, the condiments station was out of ketchup and Vitamin water and I had to ask an employee to refill them. That's the reason you see ketchup packets in one of my pictures. Lastly, I took a picture of my fries but I will let you be the judge. They tasted kind of stale, but I don't eat fries very often so maybe I am incorrect. In closing, I don't believe the Impossible Burger at The Habit is worth it's total price for the combo with the food I tasted today. I will try it again, but everyone give it a shot for yourself.

P.S the gentleman that helped me with my order was very polite...